Accessible
products and services

Use the following keywords to locate apps in the App Store or Google Play:

• Video relay, video chat or video call
• Sorenson
• Captel
• Deaf
• Speech to text
• ASL
• Relay service
• InnoCaption
• TTY

Keep in mind: Voice minutes and data charges may apply for download and use of apps.

Learn more about features, options and settings you can use to make your device easier to use. These are available directly on your device based on its operating system.

iOS | Android | BlackBerry

Below is a list of Verizon Wireless' hearing-aid compatible phones along with their HAC ratings. All Verizon Wireless stores have the FCC’s M-rating and T-rating handsets available to try in-store. Visit the Verizon Wireless store locator to find a store near you.

• Note on new technologies 
• Additional resources on wireless phone ratings.

Updated: 2/11/2021

Here is a list of Verizon Wireless' hearing-aid compatible Apple phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible Google phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible Samsung phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible LG phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible Motorola phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible Palm, HMD Global Nokia, Kyocera and TCL Communications phones along with their HAC ratings. These phones all meet the FCC’s “M” and “T” rating standards.

Here is a list of Verizon Wireless' hearing-aid compatible basic phones along with their HAC ratings.These phones all meet the FCC’s “M” and “T” rating standards.

Verizon Wireless’ digital network supports TTY-compatible devices. For information on how to use TTY service on your device, visit Verizon Wireless Support.

Please note that not all wireless phones are TTY compatible. To verify that your device is TTY compatible, please refer to its user guide. 

Can I use RTT on my Verizon phone?

How do I use RTT?

How is RTT different from text messaging?

Is RTT better than TTY?

Who can I call using RTT?

Application for free 411 service (PDF)

Please note:

• Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible
• Braille and large print are available upon request by contacting the National Accessibility Resource Center at 8888-262-1999 Mon - Fri, 8:30 AM - 5:30 PM ET or Customer Service 800-922-0204 Mon - Fri, 7 AM - 9 PM local time and Sat - Sun, 8 AM - 9 PM local time

Download large-print Fios TV quick start guide

Download large-print Fios TV channel lineup

You can request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

By enabling Text to Speech on your compatible set-top box, your channel lineup can be read to you through your TV.

Learn how to enable Text to Speech 

To submit an application for special services, simply choose your state of residence below, fill out the application and mail it to the address located at the bottom of the form.

• New York (PDF)

• Maryland, District of Columbia, Virginia (PDF)

• Pennsylvania, Delaware (PDF)

• Massachusetts, Rhode Island (PDF)

Verizon Wireless Customers
Verizon Wireless National Accessibility
Customer Service Center
8:00 am to 5:00 pm ET, Monday - Friday
1.888.262.1999

For Verizon Fios & Traditional Phone Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

How to make video calls on Android

How to make video calls on iPhone

How to make video calls on a Windows device

1.   Press the Menu button on your remote control
2.  Select Settings
3.  Select System
4.  Select Accessibility
5.  Select Closed Captions
6.  Highlight Service Selection and press the OK button
7.  Scroll and select one of the CC (Closed Caption) options, then press the OK button
    - CC1 = primary language the show is broadcast in (usually English)
    - CC2 = secondary language the show is broadcast in (usually Spanish if available)
    - CC3 thru CC6 (additional languages)
8.  Then press the right-arrow to highlight Save, then press the OK button, and press the OK button again to confirm

For more information on closed captioning, visit the Fios Support Section

Our Unlimited Plans include:

• Unlimited data
• Unlimited Talk & Text
• HD video streaming
• Mobile hotspot
• Mexico & Canada service
• Military discount eligible

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.

Our prepaid plans include:

• Unlimited U.S. Talk & Text
• Unlimited Text to over 200 international destinations
• Mobile hotspot tethering

Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.

Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

1. Go to our interactive coverage map.
2. Tap or click the Menu icon in the top left corner of the map.
3. Select Prepaid.

The prepaid coverage map will display.

Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

1. Go to the Bring Your Own Device page.
2. Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

Learn more about bringing your own device on our Bring Your Own Device FAQs page.

Connected Device Plans allow you to surf the web, send email, stream audio and video and use turn-by-turn navigation – all on Verizon’s nationwide network.

Choose the data plan that fits you best based on the amount of data you’ll need. Then share data across your devices and switch sizes any time.

Connected Device Plans do not include talk minutes.

Check out our Connected Device Plans to see which plan would work best for you.

Connected Device plans are for devices that do not require a voice allowance, such as:

• Tablets
• Jetpack devices
• Mobile Broadband Routers
• Connected devices

You can determine your data usage in My Verizon and the My Verizon app. You can view your past bills online or from a device.

If you need more or less data than your Connected Device Plan provides, you can change your plan at any time in My Verizon.

You can manage your data in two ways:

• My Verizon and the My Verizon app: Monitor your unbilled monthly data usage from the My Usage page.You can manage your data in two ways:
• Usage Alerts: Set up usage alerts in My Verizon to send a notification when you’re reaching your data limit. To set up a data alert:
  • Go to the Usage Alerts page in My Verizon.
  • Under the When to Alert section, scroll down to Data and select the alerts you’d like to receive.
  • Select Save all Alerts

You have now successfully set up data usage alerts.

If you have any questions regarding this process, please feel to contact the National Accessibility Customer Service Center at 888.262.1999, Mon – Fri, from 8:30am – 5:30pm ET.