Has your Service Ready Date passed?

• High Speed Internet Service is not available until Verizon Online activates your line.
   

Is the Power light illuminated?

• Light is solid green: The D-Link DSL-2750B Wireless Gateway power is on.
• Light is off: Confirm that the power switch on the back panel of the router is in the "on" position. If the Power light is still not green, verify the connection between the power cord and the back of the Actiontec gateway. Ensure that the other end of the power cord is securely connected to the electrical outlet.

Is the DSL light illuminated?

• Solid green: The connection between the D-Link DSL-2750B Wireless Gateway and Verizon Online is established.
• Flashing green: A connection to Verizon is being established.
• Red flashing: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.

Is the Internet light illuminated?

• Light is solid green: The connection between the D-Link DSL-2750B Wireless Gateway and Verizon Online is established.
• Light is flashing green: A connection to Verizon is being established.
• Solid red: A connection to Verizon cannot be established. If you have already checked your DSL connection, contact Verizon.
   

If the D-Link DSL-2750B Wireless Gateway is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?

• Light for the port where a cable is connected is green: The Ethernet connection between the gateway and your computer is established.
• Light for the port where a cable is connected is off: No link is established between the Gateway and your computer.
   

If the D-Link DSL-2750B wireless gateway is connected to your computer using a Wireless connection, is the Wireless light illuminated?

• Light is green: The wireless connection between the router and your computer is established.
• Light is off: No link is established between the D-link gateway and your computer.
   

Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

To restore your D-link 2750B to its factory settings:

1. Open your Web browser and enter http://192.168.1.1 in the Address field
2. Click the Systems tab. 
3. Enter your user name and password and click Continue. Your default user name is admin if you didn't change it when you configured your network. 
4. From the sub-menu, click Maintenance. 
5. From the sub-menu, click Restore Factory Settings. Your D-Link 2750B Wireless DSL Gateway will reboot.  If you are connected wirelessly, your connection will be lost. If you are connected with an Ethernet cable, you may be prompted to log back in using the factory settings.
    

In the event you cannot access the gateway’s internal interface, perform the following steps:

1. Using a paperclip, press in and hold the Reset button for 30 seconds. 
2. After 30 seconds, release the Reset button and turn the power off to the D-Link 2750-B. 
3. Leave the power off for 20 seconds. 
4. Turn your gateway back on. 
5. Reboot your computer.

Before you begin, please note: 

• These steps provide instructions on how to set up port forwarding, but you must know the application's port settings to enter in the configuration screens. This normally includes the protocol, port start, port end, and port map. 
• The configuration screens may vary slightly depending on when you purchased your modem or gateway and the version of firmware running on it.

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To enable port-fowarding:

1. Open a web browser, type http://192.168.1.1 into the address bar and press Enter. 
2. From the top navigation, click Settings. 
3. Enter your user name and password and click Continue. If you didn’t change your gateway user name when you configured your network, the default user name is admin. Your default gateway password is located on the sticker on the bottom of your gateway. The gateway home page displays. 
4. From the top navigation, click Firewall Settings. 
5. From the sub-menu, click Port Forwarding. 
6. Under the Local Host heading, click New Entry. 
7. Under Local Host, select Add from the drop-down menu. 
8. From the Protocol drop-down, select User Defined. 
9. From Create a Port Forward Rule page, enter the following information:
   • Service Name: Enter a name for your port-forwarding rule. 
   • Protocol: Select TCP or UDP. If you need both, you will need to create a port-forward rule for each protocol. 
   • Global Port(s): Enter a port number or range of ports. 
   • ALG: Select FTP from the drop-down menu. 
   • Local Port: Select Same as Global Ports or enter a single or range of ports. 
10. Click OK. A review screen displays basic information for your new port-forwarding rule. 
11. Review your port-forwarding rule and click OK. Detailed information about your port-forwarding rule appears. 
12. Review your port-forwarding rule and click Apply and activate your rule.

Note: The D-Link 2750B Gateway security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.

To change your D-Link 2750B Gateway password:

• Open your Web browser and enter http://192.168.1.1 in the Address field 
• Click the Settings tab. 
• Enter your user name and password and click Continue. Your default user name is admin if you didn't change it when you configured your network. 
• Click the System tab. 
• From the sub-menu, click Users. 
• Under the Full Name heading, click Administrator. The Administrator information is displayed. 
• Enter a new password in the New Password field. 
• Enter your new password again in the Retype New Password field to confirm that you entered it correctly 
• Click OK. A warning page opens. 
• Click OK to save your changed user name and password. Note: You may be asked to log in using the new password.

Quick Help:

• Use In-Home Agent to find your network’s SSID. You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, select Internet, Networking & Wireless Setup and then Retrieve SSID and WEP/WPA key. 
• If you haven't changed your SSID, the default SSID is provided on a sticker on the bottom of your router.

To find your gateway’s SSID:

1. Open a Web browser like Internet Explorer. 
2. Enter http://192.168.1.1 in the Address field of the browser. 
3. Click the Settings tab. 
4. Enter your current gateway user name and password and click OK. If you didn't change the gateway user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your gateway  user name or password, you will need to reset your D-Link gateway to the default settings and reconfigure your home network. 
5. From the top navigation, click the Wireless tab. The Wireless overview screen opens. 
6. Click the Wireless sub menu. The Wireless Network (SSID) shows in the Name field. You may want to write them all down and put them in a secure place for future reference. You will need these settings any time you make a change to your home network or add devices to it.

Quick Help:

• Use  In-Home Agent to find your network’s WEP You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, select Internet, Networking & Wireless Setup and then Retrieve SSID and WEP/WPA key.
   
• If you haven't changed your WEP encryption key, the default WEP key is provided on a sticker on the bottom of your gateway.

Note: The D-Link 2750B Gateway security screens and prompts may vary slightly from these directions depending on when you purchased your gateway and the firmware loaded on it.

To locate your network’s WEP:

1. Open a Web browser like Internet Explorer. 
2. Enter http://192.168.1.1 in the Address field of the browser. 
3. Click the Settings tab. 
4. Enter your current user name and password and click OK. If you didn't change the gateway's user name and password during installation, enter admin in the User Name field and password in the Password field. Note: If you can't remember your gateway user name or password, you will need to reset your gateway to the default settings and reconfigure your home network. 
5. Click the Wireless tab. The Wireless overview page displays. 
6. From the sub-menu, click Wireless. 
7. From the Security tab, select WEP from the drop-down. On the WEP Keys tab, your network's WEP encryption key displays in the Encryption Key field.

Quick Help:

• If you haven't changed your WEP encryption key, the default WEP key is provided on a sticker on the bottom of your gateway.

To display your network's WPA2 or WPA encryption key:

1. Open your Web browser and enter http://192.168.1.1 in the Address field 
2. Click the Settings tab. 
3. Enter your user name and password and click Continue. Your default user name is admin if you didn't change it when you configured your network. If you've forgotten your gateway's user name or password, you must reset your router to the factory defaults to access the configuration screen. 
4. Click the Wireless tab. 
5. From the sub-menu, click Wireless. 
6. From the Security tab, select WPA2 or WPA from the drop-down. On the WPA2 or WPA tab, your network's WPA2 or WPA encryption key displays.