Let’s take a look at
the Fios Privacy Policy.

The types of information we collect depends on your use of our products and services and the ways that you interact with us. This may include information about:

• Contact, billing and other information you provide
• How you use our services and your devices
• How you use our websites and apps
• How our network and your devices are working
• Location of your wireless device

This includes:

• Credit information from outside agencies 
• Demographic and interest data as well as device type, carrier, city and state information from third party data providers
• Information from social media platforms when you use your social media login to interact with Verizon sites or offers
• Contact, marketing lead and other information we purchase or receive
• Fraud Information

• Information from Verizon Media as permitted by its privacy policy and respecting the choices you make about how this information may be used

We use information to:

• Deliver and maintain products and services
• Establish and maintain your account and billing records
• Measure credit and payment risk
• Provide account-related services and information
• Help you with service and technical support issues or questions
• Manage and protect our networks, services, employees and users
• Detect and prevent fraud
• Help us improve and personalize your services
• Research and develop new products and services
• Authenticate you
• Determine your eligibility for new products and services

• Better predict content and marketing offers that may interest you
• Deliver personalized content and offers to you

We will obtain your affirmative consent before using information about your visits over time to different non-Verizon websites to customize ads specifically to you.

You may see third-party advertisements on Verizon websites, services, apps and devices, and see Verizon ads on others’ sites, services, apps and devices These ads may be tailored for you based on information that we or companies acting on our behalf collect on Verizon sites and apps as well as other sites and apps where these advertising entities also are present.

To accomplish this type of advertising, advertising entities place and access cookies and similar technologies on browsers you use and access advertising identifiers from your mobile device operating systems. Information about your activities on the websites and in the apps where the entities are present is combined and used to determine whether you fall into an audience advertisers wish to reach.

Advertising that is customized based on information about your visits over time and across different websites, apps and devices is known as "interest-based" advertising. In accordance with industry self-regulatory principles, we require that advertising companies disclose when they are using interest-based advertising techniques to deliver interest-based ads on our sites and apps as well as when they deliver Verizon ads on other sites. We also require them to offer you an ability to opt out of this use of your information. 

You can visit the industry alliance Digital Advertising Alliance opt out page to learn more and opt out. Alternatively, you will see an icon ad choices icon in or around advertisements placed using interest-based advertising techniques. You can click on the icon to learn more and opt out. Similarly, you can opt out of this type of advertising on your mobile device entities by going to your device settings page and selecting "Limit Ad Tracking" or "Opt out of Interest-Based Ads.”

Verizon websites and services may include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets. 

We may also permit advertisers on our sites, apps and services to place ads based on certain information we have about your Verizon products and services, as well as geographic and demographic data. This information is not shared externally.

We may de-identify or aggregate information so that Verizon or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our services, to provide business and marketing insights to others and to help make advertising more relevant to you.

We share information within Verizon for a variety of purposes, including providing you with the latest information about our products and services and offering you our latest promotions. You can limit the sharing of Customer Proprietary Network Information and certain credit information if you do not want us to use them to market services to you that are different from the ones you have.

We use vendors and partners to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect information they receive from us or collect on our behalf and can use it only for the purpose we allow..

We also share de-identified information with companies to assist with the delivery of advertising campaigns or aggregate reports. 

When you purchase services that are offered by Verizon and one of our partners, both parties may receive your information. When this is the case, you should also review the partner company's privacy policy because it may describe uses of your information that are different from ours.

Our Fios TV app and website include Nielsen software that collects information for market research purposes. This includes information about the content you viewed, as well as the app, website  and device you used, including device type, advertising identifier, IP address, and operating system. Nielsen provides more information about how they use and shares this information at Digital Measurement Privacy Statement. You have a choice about participating. You can opt out of this sharing from the Fios TV app using your device settings to “Limit Ad Tracking” (for iOS devices) or “Opt out of Ads Personalization” (on Android devices).  You can opt out of this sharing from the Fios TV website using your Fios TV account settings  under “Nielsen.”

We may publish your name, address and telephone number(s) or provide this information to directory publishers, assistance services, or others. These companies can use this information in other formats or for other purposes, and they may make it available to others.

We also provide your name and telephone number for Caller ID and similar services.

In addition to the circumstances described above, information that individually identifies you or your device may be shared in certain circumstances, such as:

• To comply with the law
• To protect you, others or us
• To credit companies and collection agencies
• When needed by outside auditors and regulators
• If Verizon enters into a merger, acquisition or sale of all or a portion of our assets or business
• With your consent

The programs described here use information to predict whether you fit within an audience an advertiser is trying to reach and help them show relevant advertising to you. The programs may also measure advertising campaign effectiveness. You can opt out of participating in these programs.

Telemarketing
Opt out of marketing-related calls by calling 1-800-VERIZON. It can take up to 30 days to remove you from existing marketing campaigns.

Emails
Opt out of receiving marketing-related emails by following the unsubscribe instructions at the bottom of marketing emails you receive.

Text messages
Opt out of receiving marketing-related texts by following the unsubscribe instructions included in texts you receive

Postal mail
Opt out of receiving marketing-related mail by calling 1-800-VERIZON. Note that even if you unsubscribe, you could still receive mail when we use a bulk mailing service that delivers to all homes within a ZIP code.

Door-to-door marketing
Opt out of door-to-door marketing by calling 1-800-VERIZON.

Credit information 
You can limit the sharing of credit information within Verizon for the marketing of new products and services. Check the instructions in the notice on your monthly bill, or call 1-844-366-2879 to opt out.

Customer Proprietary Network Information (CPNI)
You can limit the sharing of CPNI within Verizon for marketing services to you that are different from the ones you have. 

Verizon Wireline and certain business customers:
Call 1-866-483-9700 to update your account preferences

Other customers:
Follow the instructions in the Verizon notice or contract language seeking consent

Relevant Online Advertising
Update your preferences by following these instructions:

To opt out of participating in the Relevant Online Advertising program:

• Go to the Services area of My Verizon
• Click on Internet
• Select the Manage Online Advertising Preferences link within My Internet Service

You will need your user ID and password to access your online account.

Relevant TV Advertising
Update your preferences by following these instructions:

To opt out of participating in Relevant TV advertising:

• Go to the Services area of My Verizon
• Click on TV
• Select the Manage TV Advertising Preferences link within My TV Service

You will need your user ID and password to access your online account.

Website information used for interest-based advertising
You have a choice whether certain information collected on websites, including Verizon sites, is used to customize your ads. Click on this icon  in or around an advertisement and follow the instructions for opting out. Similarly, setting on your mobile devices let you limit the collection and use of information from your device for advertising purposes.

Device and Router Location
The operating system on your mobile device collects device location information and shares it with apps you have permitted to have this information, including some Verizon apps. You can toggle the setting to “off” using the settings menu on your device. You can also use the settings menu to toggle location information to “off” for specific apps, but you may need to enable it for navigation or other location features to work in those apps. 

You can rename your router to include “_nomap” or “_optout” if you don’t want us to use the location of your Wi-Fi router access point to improve the accuracy of our services or apps. For example, change “Myrouter” to “Myrouter_nomap”.

Credit Card Prescreening
You have a choice about whether companies use your information to prescreen you for credit cards, including our credit card. You can opt out at www.optoutprescreen.com or by calling 1-888-567-8688.

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy, security, and the proper ways to access, use and disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. They also require us to keep personally identifiable information and other sensitive records only as long as reasonably necessary for business, accounting, tax or legal purposes.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents. You can help secure your account using advice, tips and tools we provide.

If you become aware of a security issue, contact the Verizon Security Control Center and we will work with you to address your concern.

If you see content you believe to be related to child sexual abuse, or if you see any other illegal content involving children when using a Verizon service, report it by sending an email to abuse-csam@verizon.com and include the words “child sexual abuse material” in the subject line. You can also make a report directly to the National Center for Missing and Exploited Children through their CyberTipline.

Some of our websites, apps and services let you participate in discussions, message boards and chat rooms, or leave reviews. These are public spaces so your comments can be read, collected and shared by anyone. By sharing information in these forums, you are giving consent to the disclosure of this information.

Customers can review and update their account information in the following ways: 

• For Verizon Wireline: Call 1-800-VERIZON or use your online account or My Fios app
• For customers of specific apps: Use your app settings

You can also email us to set up an appointment to review the personally identifiable information we have about you. You can only review records that contain your personally identifiable information, and you’ll have to provide proper identification to do so. We’ll work with you to update your records if necessary. You may be charged for copies of documents that you request.

The “Cable Act” (Section 631 of the Communications Act of 1934, as amended) limits the collection and disclosure of personally identifiable information by cable operators and requires operators to tell you, to the extent that the Cable Act applies to the services you purchase, about the personally identifiable information they collect.

We may use our cable system to collect personally identifiable information necessary to render cable service or other services provided to you over the cable system and to detect and prevent unauthorized access to services. We may collect additional personally identifiable information with your prior consent.

We may use or disclose personally identifiable information without consent where necessary to render services and to conduct legitimate business activities related to the services we provide.

We may also disclose your name and address as long as you have the ability to prevent or limit this disclosure and the disclosure does not reveal, directly or indirectly, your viewing or other uses of the services we provide. We will give you the opportunity to prevent or limit sharing if we decide to share name and address information in this way.

We may also share personally identifiable information if it is required by law to comply with valid legal process.

We retain personally identifiable information only as long as reasonably necessary for business, accounting, tax or legal purposes. If you would like to access your personally identifiable information, you may email us to arrange a time and convenient location to do so during business hours. If you believe any of your personally identifiable information is inaccurate, we will work with you to ensure that corrections are made.

If you believe that your Cable Act privacy rights have been violated, please email us and we will work with you to address your concerns. If you believe that you have been aggrieved as a result of a violation of the Cable Act, you may enforce the limitations imposed by the Cable Act through a civil action in a United States district court seeking damages, attorney's fees, and litigation costs. Other rights and remedies may also be available to you under federal or other applicable laws.

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. 

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

California residents also have rights under the California Consumer Privacy Act.

Nevada law allows consumers to opt out of the sale of their personally identifiable information by online service providers such as website operators. Verizon doesn’t sell personally identifiable information today and we don’t have plans to start. If Verizon ever starts selling such personal information, current Verizon customers will be opted out.  If you have any questions, please contact us at nevada.privacy@verizon.com.

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date below. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Updated July, 2020

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