Fix a problem

Follow the steps below to troubleshoot the dial tone problem on your phone.

1. If no dial tone is present on your phone, check to make sure that all receivers are on the hook and the telephone line is plugged into the jack.

2. If the problem is on one phone only, use a different phone. If you still do not have a dial tone, try a different phone jack to determine whether the issue is with the phone or the phone jack. If the issue is with the phone jack or is happening on all of your phones, contact Verizon Repair for assistance.

3. If your problem is happening on all of your calls, go to each connected device (such as your phone, modem, and fax) and begin to disconnect them one at a time.

4. After you disconnect a device, leave it disconnected. Wait 30 seconds, then go to the next device and check if it has a dial tone. If there is a dial tone, then the last device that was unplugged is the faulty device and should be replaced.

5. Reconnect all other devices except the faulty device and check each for proper operation. If the faulty device now works, mark it and if the problem happens again you can check that device first.

Follow the steps below to troubleshoot the outgoing call problem on your phone.

If only one of your phones is causing the problem:

1. Check to ensure that your phone is turned to touch tone (tt). This switch is usually located on the side or bottom of the telephone set.

2. Press each button on the phone's number keypad to ensure that they are not sticking or making a dull sound instead of a clean tone.

3. If you hearing a fast busy signal or a delayed dial tone there may be a surge in the phone line usage in your area.

4. Try making your call later when phone lines are less busy.

Troubleshooting steps

If only one of your phones is causing the problem, check your phone equipment:

1. Unplug the phone from its wall jack.

2. Plug a working phone into the jack.

3. Check to see if the problem persists.

If the problem continues

• If the problem continues and you have a phone system or multi-line equipment, contact your vendor.
• If the problem continues and you have a single line service such as a fax, modem or dedicated line, complete the Network Interface Device Network Interface Device Test Procedure to determine if the problem is with inside or outside wiring.
  Isolation tests on phone systems or multi-line equipment should be performed only by authorized or certified personnel to avoid damage to the equipment.

Other reasons that might prevent you from being able to call out include:

• Stuck keypad: The most common cause of incomplete calls is that the keypad is stuck and may not be working correctly. Make sure you can hear each tone when you dial.
• Verify the number you are dialing: Area codes are changing frequently and some numbers might now require 10-digit dialing.
• Fast busy: Network problems (such as busy circuits) could cause this problem. Hang up and dial again.

Follow the steps below to troubleshoot the static problem on your phone.

If you are hearing static on your phone, check that the problem is not originating from your equipment.

If you are sure you are calling the correct number, check your phone equipment.

1. Unplug the phone from its wall jack.

2. Plug a working phone into the jack.

3. Check to see if the problem persists.

If the problem no longer exists then there is an equipment problem with the first phone you were using.

Static on a cordless phone

If you are using a cordless phone, unplug the phone from the wall outlet and the jack.

If the problem is resolved by removing the phone, refer to the cordless phone owner's manual or replace the equipment.

If the problem continues

• If the problem continues and you have a phone system or multi-line equipment, contact your vendor.
• If the problem continues and you have a single line service such as a fax, modem or dedicated line, complete the Network Interface Device Network Interface Device Test Procedure to determine if the problem is with inside or outside wiring.

Isolation tests on phone systems or multi-line equipment should be performed only by authorized or certified personnel to avoid damage to the equipment.