Welcome to Fios

On what devices is the Fios TV app supported?

The following mobile devices, smartphones and tablets, are supported:

• iOS devices running iOS 9 and higher

• Android devices running Android 4.4 and higher
• Amazon Kindle and Fire devices running Android 4.4 and higher

The following devices are not supported:

• Some Android devices with the Intel Processor
• Blackberry 1
• Kindle Gen 1 and Gen 2

Note: The list of supported devices is subject to change.
 

You can watch live TV anywhere within the United States and its territories. Availability of live TV channels on your mobile device depends on your Fios internet and Fios TV subscription and also on your in-office (IO) and out-of-office (OOO) status
 

You are considered In-Office (IO) only when your device is connected to the Fios router provided with your Fios Internet service. This router is also associated with your Fios service account. When you are not Wi-Fi connected to your Fios router, even when you are physically next to it, you are always considered Out-of-Office (OOO). Your IO and OOO status determines your Fios TV app experience, availability of certain Fios TV app features, and the availability of Fios TV content for live TV and On Demand.
 

You are considered out-of-office (OOO) when you connect your device to their Fios router.

Yes. When you are not connected to your Fios router, you can access the internet via some other Wi-Fi connection (free or paid) or via a 3G/4G mobile wireless network. Also, when you are not connected to your Fios Wi-Fi router, you will get the OOO Fios TV app experience, which may not include all of the channels that you get when in-office.
 

Content is not available for streaming outside of the United States and its territories.
 

• Since your Fios router has not been installed, you may view select subscribed live TV channels from the Fios TV app lineup.
• All free On Demand titles are available.
• You have access to On Demand content offered by your subscribed premium networks.
• Features that require an installed set-top box or Fios router, such as DVR management, remote control, and On Demand purchase and rental will be available only after installation is completed.

After your Fios installation changes from a pending state to a completed state, all you need to do is connect your wireless device via Wi-Fi with your Fios router and launch your Fios TV app.
 

Placed at the top left of the Fios TV app screens, Fios TV users may tap the Settings icon to access their app settings.
 

You can do the following from Settings:

Manage your preferences including:

• Parental controls (PCON)
• Network preference for downloading content
• Manage your device registration and transfer devices to view purchased content or to download content
• Access the Fios TV app help center to read the frequently asked questions (FAQs) and to report and track issues
   

Yes. To manage Parental Controls (PCON) go to Settings > Preferences. You will first need to create a PCON PIN to enable parental controls. Once you create a PCON PIN, you may select by age groups or by a custom selection that allows you to select the maximum allowed rating. Parental controls filtering will apply to the mobile device only.
 

Closed Captioning is supported from the video player only for live TV or On Demand content that supports closed captioning (CC).

Since this app supports many Android-based devices, this app considers only the Google subtitles (CC) selection under Settings > Accessibility > Hearing. For Android-based Samsung devices, the Samsung subtitles (CC) selection is not considered.
 

Secondary Audio Programming (SAP) is available for many programs aired on live TV, from your video player only. SAP may contain audio in Spanish (most common), other languages, or even Descriptive Video Service (DVS), which assists the visually impaired by describing the action as it takes place on screen.

Any time SAP is available for the program you are watching, you will see an SAP button. Simply tap the button, select the audio stream of your choice, and you should start hearing the secondary audio language or DVS.
 

To access your On Demand* content on a mobile device, the Primary Account Owner needs to first register it as one of the accounts authorized On Demand devices. Upon registering, the device will then occupy one of your available On Demand device spots. If your device is not registered, you will be prompted to request your Primary Account Owner to do so when you attempt to stream On Demand content.

*While a lot of On Demand content is available for viewing on your set-top box, registered mobile devices, and on the web, there is On Demand content that is available for viewing only on your set-top box
 

You can add the following devices:

•  Mobile phone (supported Apple and Android models)
•  Tablet (supported Apple, Android, and Kindle Fire models)

Visit the Supported Devices section in the FAQ for more details.

Once you reach your On Demand device limit, you will be required to de-authorize an existing device before you can add a new one, or you may transfer the authorization from an existing device to another one.
 

Yes. The Primary Account Owner can register your device, transfer registrations or even remove previously registered devices from the Settings > Devices section of the Fios TV app.

If you replace your mobile device or tablet, the Primary Account Owner will need to de-authorize your old device and then add the new one as one of your On Demand authorized devices.
 

You may access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and launch it again, or to logout and log back in.

If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (My Verizon user ID), version number, device, or platform details.
 

Guide is your primary menu option to navigate live TV content available with your TV service. In your menu, go to Guide to scroll through all of your available channels.

You can view TV listings by channel numbers or “Neighborhoods” (channel genre). To switch to the “Neighborhood” experience, select the ‘Genre’ sort option from the guide filter. You can also set your favorite channels.

The Guide has three sections that you can use to navigate live TV:

Watch now:

• Best for immediate mobile viewing
• Presents currently airing and subscribed mobile-friendly channels
• Use the drop down filter and/or the HD toggle filter to refine your content

TV listings:

• Best for scheduling your recordings
• Presents the familiar 14-day TV guide channel lineup with channel numbers
• Includes multiple-filter capability (described earlier)
• Ability to ‘Play on’ your show on your TV via the Fios TV app
• Tap the filter capsule to expose a panel from where you can select your filter options
   

Yes. Go to the TV listings option under Guide, tap the channel logos on the left hand side to either favorite a channel or to remove the channel from being a favorite.
 

Not quite. Business Fios TV subscribers with a Fios Internet subscription can watch a selection from the full channel linp while in-office (IO). Availability of channels for out-of-office viewing is a smaller selection from these in-office channels.
 

Live TV content is only available in the United States or its territories.
 

Neighborhoods, available on Watch now and on TV listings guide, are live TV channels grouped by genres like Shopping, Locals, Spiritual, Entertainment, Home & Leisure, Kids & Family, etc. You can surf the Guide by genre by tapping the filter icon and then selecting the sort by ‘Genre’ mode.
 

You can surf the Guide by channel numbers if in the Neighborhood genre mode, by tapping the filter icon and then selecting the sort by ‘Channel #’ mode
 

You can find On Demand content on the Home screen or in the Browse sections of the app. You may also Search on a title of interest and the program information page of that title will inform you of its On Demand availability.

You have On Demand access to titles with your Fios TV package subscription and you also have titles available for purchase or for rental. You can find your rented or purchased content under My Stuff > Purchased on this app.

*While a lot of On Demand content is available for viewing on your set-top box and registered mobile devices, there is On Demand content that is available for viewing only on your set-top box.

Any** On Demand title you buy or rent instantly shows up on all your On Demand authorized devices if those devices are connected to the Internet. You may be required to refresh your library to view the updated list. For On Demand authorized devices, the Primary Account Owner goes to Settings > Devices or verizon.com/mybusiness.

**look for web or mobile content availability prior to purchases or rentals made on your set-top box
 

When you buy an On Demand title, you pay once and can access the title an unlimited number of times over an indefinite period of time. When you rent an On Demand title, you pay once and can access the title for a limited period only.
 

Rental titles will no longer be playable after the rental period has expired.

You can still view On Demand titles you have purchased after you disconnect your Verizon services as long as you maintain your My Business User ID and password.

You can access these titles on authorized, supported mobile devices.
 

Certain devices, such as iPhones, iPads, and Kindle Fire tablets, are view-only. This means that you can purchase or rent On Demand titles via other access points like your set-top box and then watch them on these devices, but you cannot make purchases or rentals directly on these devices.

If you are using the Fios TV app prior to your Fios office installation, you may also be restricted on Android devices as well. Rest assured that once your Fios installation is complete, you will be able to purchase or rent On Demand titles. We simply need to set up your Fios office equipment before you can do so.
 

Verizon Fios TV for Business subscribers cannot download purchased or rented content to your PC or laptop.
 

On Demand titles are not eligible for refunds. You will be alerted at each stage while making a purchase in the On Demand store. Please ensure that you have selected your intended choice in the correct format before you confirm your purchase or rental.
 

The Fios TV app will ask for your MyBusiness password when you attempt an On Demand transaction. Please do not share your password with anyone. For your protection, Verizon advises that you change your passwords frequently. Choose a password that is easy to remember but difficult for others to guess.
 

If you lose your mobile device, the Primary Account Owner logs onto the Fios TV app with their MyBusiness User Name and Password and navigates to Settings, and then Devices to de-authorize the lost or stolen device.
 

Turn to My Stuff to check what your DVR has in store for you. You may also check your upcoming recordings or manage recordings of your favorite movie and TV series. Other things under My Stuff include:

•   Purchased: This is your library of On Demand purchases and rentals
•   Downloaded: Find your downloaded On Demand purchased or rented content here
•   Bookmarks: Houses your bookmarked On Demand titles
   

To determine if your business is eligible for an upgrade to your service to include a DVR set-top box, please call Verizon at 1-800-VERIZON (1-800-837-4966).
 

No, this capability is not currently available for Fios TV for Business customers.
 

No, this capability is not currently available for Fios TV for Business customers.
 

Yes. You can set DVR recordings from the Guide section of the app or from the program info page when that content is available on live TV.
 

First go to My Stuff > DVR. To view your eligible recorded content go to the Recorded section. To manage your DVR recordings go to either Upcoming or to Series.
 

No. Only Verizon authorized routers are supported to work with the DVR management feature at this time.
 

Purchased or rented content is in My Stuff under the Purchased sub-menu option. Rentals will disappear after the expiration period.

Your purchased or rented content can be watched on your mobile phone, tablet, or Fios TV set-top box! Any Fios On Demand title you buy or rent shows up on all your Fios On Demand authorized devices if those devices are connected to the Internet. You may be required to reload this page to get an updated view of your library.
 

You can find On Demand titles downloaded to your device under My Stuff > Downloaded. Only downloaded titles are available for viewing on your app when your device is not connected to the internet (offline) or is in airplane mode. You may be required to reload this page to get an updated view of your library.
 

Yes. Once you see a movie or TV show that catches your eye while browsing the Fios On Demand library, use the long press Bookmark option on a title poster or go to the program info page of that title, and tap the Bookmark button. This title will show up in your My Stuff > Bookmarks list and will also be updated and retained across all your Fios On Demand authorized devices that are connected to the Internet. You may be required to refresh your library to view the updated list on other devices. You may also delete a bookmarked title here. ?

The Fios TV app lets you use your mobile device or tablet as a remote control for any HD set-top box in your office when connected to your Fios router.
 

Connect your device to your Fios router and sign into the app. The app will automatically recognize all set-top boxes on your account. From there, you can simply select the remote control icon in the upper right hand corner of the app to begin using your device as a remote control. If you have more than one router in your office, be sure to connect to the same router that your set-top box is connected to.
 

You may reboot your set-top box and wait until it is ready for operation. Close the Fios TV app and relaunch it. Your device should now recognize your set-top box. It may take up to 20 seconds for the device to recognize your set-top box.

If these steps did not work, here are more reasons as to why you can’t communicate with your HD set-top box:

•  Your device could be connected to another router. Please make sure your mobile device is connected to your Fios router, not a secondary router.
•  You may not be signed in to the Fios TV app. Please go to Settings and make sure you are signed in using your Verizon MyBusiness User ID and Password. This allows the app to automatically detect the set-top boxes on your account.
•  Your set-top box could be offline or not responding. Please try restarting the set-top box by unplugging it and plugging it back in to re-establish its network connection.
•  Your Wi-Fi connection could be out of range. You may want to move your Wi-Fi router closer to your Fios TV and your device.
•  Your Wi-Fi router could be offline. Please try restarting the Wi-Fi router to re-establish its network connection.
   

After you select your set-top box, allow up to 20 seconds for the device to recognize your set-top box. Once it is recognized, your set-top box will respond to the app’s remote control. Why won't this app work with my standard definition (SD) set-top box?
 

Standard definition set-top boxes do not have the technical specifications to support remote control functionality from the app. To upgrade your service to include an HD set-top box, please call Verizon at 1-800-VERIZON (1.800.837.4966).
 

Select the search menu option and then search by text.
 

Access the Help Center under app Settings. From here, you may always access this list of Frequently Asked Questions (FAQs). Sometimes the simplest way to resolve an issue might be to simply close the app and relaunch it, or to logout and log back in.

If you are having issues that surface repeatedly or simply persist, you can always report it through the app from the Settings > Help center section. Once you submit it, you can also track it.

For security reasons, please do not include your account password. It may be helpful to include details about your issue, as well as relevant account information (MyBusiness user ID), version number, device, or platform details.
 

Instead of scrolling to find your most-watched channels, you can create, edit and access your Favorite Channels list using your FiOS TV remote control:

1. Using your remote, select the Menu button
    The Main Menu is displayed on your TV screen.

2. Use the Arrow buttons to highlight Settings and press OK or Select

3. Highlight System and press OK or Select

4. Highlight Favorite Channels and press OK or Select

5. Highlight Add/Remove Channels and press OK or Select

6. Highlight a channel you want to include on your Favorite Channels list, press OK or Select. Repeat this step for all channels you want to include on your list.
    A heart-shaped icon appears next to each channel that you have selected to be in your Favorite Channels list.
    To deselect a channel, highlight the channel and press OK or Select. The heart-shaped icon disappears indicating that you've deleted it from your list.

If you've misplaced your Welcome Kit, you can view FiOS TV information on Getting Started, Watching, Recording, and more at Welcome to FiOS. 
 

If you do not already have Verizon FiOS Internet Service, the following equipment will also be installed by your Verizon FiOS TV technician:

•  An Optical Network Terminal (ONT) will be installed on the outside of your home, and a battery backup unit will be installed inside your home or garage. The ONT needs to be plugged into an electrical outlet inside your garage or home, so you'll need to ensure an outlet is located close to where the ONT will be installed.
•  A router is used to provide program information and On Demand programming to your Set-Top Boxes over the coaxial TV wires in your home. The broadband router provides a more secure networking environment and ensures the quality of service necessary to deliver the FiOS TV experience. In the future, should you choose, the router will facilitate application and content sharing in your home between your TVs and computers.

Note:
If you have Verizon FiOS Internet Service, then you already have an ONT and router in place. No additional ONT or router is needed. The router used for your FiOS TV service must be the same router you use with your FiOS Internet Service. 

To connect Fios to your office, Verizon installs equipment that makes fiber-optic connectivity possible and provides backup power for phone service in case of an electrical power outage.

The components installed, will look similar to one of the components shown below:
 

See Also:
BBU Audible Alarms
BBU Indicator Lights

Traditional telephone service uses copper wire to transmit communications signals. Verizon Fios, however, transmits signals using hair-thin strands of glass fiber and laser-generated pulses of light.

When that light reaches your office through the Verizon network, it is converted into electric signals in a box, called the ONT, installed onto either the outside or inside of your location. That way, it can be "read" by your telephones and computers. Information that is sent from your location will be converted from electric signals to light inside the ONT.

Unlike traditional self-powered telephone service, your Verizon Fios service depends on your location's power source.

The ONT has a power cord that goes into your location through the ONT Power Supply Unit where it plugs into an existing standard electrical outlet.

Important: To ensure connectivity to the Verizon Fios network, make sure your ONT Power Supply Unit is plugged in at all times. 

Your ONT requires electricity to operate all Verizon services provided on the Verizon FiOS network. The OPSU supplies that power by connecting your ONT directly to an electrical outlet at your location.

The OPSU contains a single indicator light that tells you if electrical power is present. If the indicator light is dark, electricity is not flowing from the outlet to the ONT. During normal operation, the light should be green.


The ONT requires very little power to operate. In fact, the amount of power needed is as little as what it would take to operate a couple of night-lights. 

The ONT includes a Battery Back Unit (BBU) feature. You may utilize this feature by maintaining an active battery in the BBU. With an active battery, the BBU will provide backup power for your basic FiOS voice services, including Emergency 911 dialing, for up to 8 hours in the event of a commercial power failure. You are responsible for purchasing and/or replacing the battery in the BBU. Much like you would need to replace the batteries in a portable radio from time to time, periodically the BBU must be replaced. Please note that a damaged or leaking battery may damage Verizon network equipment and should be removed and/or replaced immediately.

The BBU is installed at your location in an area where it can be easily monitored - most likely near the ONT Power Supply Unit (OPSU). The BBU is connected directly to the ONT to provide backup power if it's needed. In addition, the BBU contains a series of indicator lights that tell you whether your service is being powered by your location's electricity or the battery if one is installed in the BBU.

The BBU also indicates when the backup battery needs to be replaced.  Click here for an explanation of the Battery Backup Unit (BBU) indicator lights.

How do I get a replacement battery?
Verizon supplied batteries are under warranty for one year. How long you've had your battery generally determines when a replacement is needed. Follow the guidelines here.

Important:

The Battery Back-Up Unit is designed to use a 12-Volt 7.2 Ah SLA (Sealed Lead Acid) battery. Use of a different battery type is not recommended since other battery types may impact the performance of your FiOS services. Verizon is not responsible for damages which result from use of an improper battery. Batteries may be obtained at verizon.com/fiosaccessories or at a third party retail vendor.

How do I properly dispose of my old battery?

Battery disposal standards and requirements vary by state. If you need to replace the sealed lead-acid battery in your backup unit, please check with the following Environmental Protection Agency (EPA) resources for proper disposal instructions:

Visit www.epa.gov/osw  or call the EPA directly at 1-202-272-0167