Hum

Hum services include: vehicle diagnostics and location assistance, emergency calling, crash detection, automated alerts to emergency personnel in response to detection of an accident, driver Safety Scoring that gives you feedback about your driving and tips on ways your driving might be improved, real-time vehicle tracking, navigation, boundary alerts, gas finder, vehicle maintenance scheduling and roadside assistance. Your Hum service also includes a mobile application and might include Wi-Fi hotspot service from Verizon Wireless. Wi-Fi hotspot service privacy practices are covered by Verizon’s Privacy Policy.

Hum’s privacy practices are covered by Verizon’s Privacy Policy as well as the practices described here. In the event of a conflict between the two policies, the practices described in this policy govern when you are using Hum services.

Read Verizon's Privacy Policy

We collect information that you provide, including your name, contact information, payment information and avatar or photograph. Hum on-board diagnostic "OBD" readers automatically collect information from and about your vehicle such as make, model, color, year and identification number; vehicle performance and maintenance characteristics, and vehicle location and use information (including trip distances, acceleration, deceleration, turning, speed and revolutions per minute). We use this information to provide Hum services including the driver Safety Score; and real-time vehicle tracking.

The Hum app also collects information from your mobile device when you permit this, including your device location and motion activity such as trip locations and distances, braking, acceleration, speed, cornering, and taps on your device screen while the device is in a moving vehicle. We use location and motion information from your mobile device to provide you with a driver Safety Score and for crash detection. If you use the Hum app without a Hum OBD reader connected to your vehicle, the driver Safety Score is based solely on location and motion activity information from your mobile device. Depending on your mobile device settings, we may collect your location from your mobile device even when you are not using the app.

We also use mobile device location information while you are using apps for navigation, roadside assistance, boundary alerts, gas finder and roadside assistance.

We may share Information that identifies your vehicle and other personal information with vendors and when necessary to provide Hum services such as alerting emergency personnel of your location if a crash is detected, helping authorities locate your vehicle if you report it stolen or helping roadside assistance services locate your vehicle.

If you link your Hum app to your Google Assistant account to enable hands-free use of Hum features, your Hum device information may be shared with Google Assistant. When you do this and use Google Assistant to interact with your Hum device, Hum device information including your vehicle’s performance, and maintenance, and location is shared with Google and may be used as described in the Google Assistant terms of service and privacy policy. You may stop sharing information with Google Assistant at any time by visiting the Hum settings menu and clicking “Remove Google Assistant.”

We may also use Hum information on its own or in combination with other Verizon information about you to develop aggregate insights about our users. For example, a company may find it valuable to know the number of vehicles on roads at various times of day and the percent of drivers of those vehicles that are in a certain age range. Hum information may also be shared with third parties in a way that does not identify you personally. For example, recipients may use this information to provide traffic reporting or similar services or car manufacturers could use it to understand characteristics about vehicle models.

Family Experience: Hum primary account holders can invite family members to join the Hum Family Experience to view vehicle location, diagnostics, and trip history. Members can also utilize roadside assistance benefits and receive personalized notifications including vehicle diagnostics and maintenance notifications, speed alerts, and boundary alerts. Hum primary account holders can invite and remove members in the Hum app. Members can remove themselves from a family group in the Hum app.

You can control the Hum app’s collection of location and motion information from your mobile device using your device location settings. You will not be able to use location-based features like driver Safety Scores, crash detection and automated alerts to emergency personnel when location is off.

You can opt out of receiving Hum-related marketing mail or texts by calling 1-800-711-5800.

Last Update: January, 2021