Verizon Connections

Frequently Asked Questions

The most frequently asked questions regarding the Verizon Connections program appear below. The questions and responses will be updated on a regular basis.

• What are the discounts for Verizon Connections?

• You will receive a $10 monthly discount off of a qualifying service consisting of Home Phone, Internet, and Fios TV. You will receive a $5 monthly discount of Fios Phone and Internet, Fios Internet and Fios TV, or Phone and High Speed Internet.

• Is the discount available for existing Verizon customers?

• Yes, for Fios customers who placed an order after January 17, 2010 and for all High Speed Internet customers with a qualifying bundle.
  
  For Fios customers who have a bundle that was ordered before January 17, 2010, you’ll need to upgrade to a new bundle. Follow the instructions in Question #3 below. Once you register on the site we’ll show you your current bundle and monthly rate and the options to upgrade your bundle. Most customers will find that the Internet speeds of our newer bundles are significantly higher than what they currently have. If you don’t want to change your Internet speeds or your TV content, you may find that it’s more cost effective to stay on your current bundle. Over time, some discounts on your existing bundle may expire, so check back on this site from time-to-time.

• How do I get the discount?

• Go to the Verizon Connections Site: verizon.com/connections. You’ll enter your work email address, last name, and your state of residence. We’ll send an email back to your work email address that includes an embedded discount token via a link. You must enter the site through the link in the email. You should receive the email from us within 10 minutes. If you haven’t received it, check your junk email folder.
  
  Click on the link and you’ll be directed back to our site.
  
  For existing customers: Enter your Verizon home phone number. If you don’t have a Verizon phone number but have other Verizon services, check the box below the phone number entry. We will check your current services to see if you qualify for the bundle discount. If you have all qualifying services we’ll add the discount onto your bill. If you don’t have the qualifying services, we’ll show you the services you need to add in order to qualify for the discount. To proceed, you’ll need your Verizon User ID and password to access your account. If you are an existing Verizon Internet customer, your User ID and password are the same as you use for your Verizon Internet account. Otherwise you’ll need your current Verizon phone bill to register on the site.
  
  For new customers: You’ll need to add your address and current phone number. Check the box below your address if you would like to keep your existing phone number. Select continue and you’ll be directed to our order site. You will be able to view your bundle options and order new services. Our click-to-chat reps are available on that site to assist with any questions you may have. The Verizon Connections discount will be shown on the selection page and will be detailed in your cart at the end of the order process.

• How long will I continue to receive my discount?

• You will continue to receive your discount as long as your employer continues to participate in the program, your services and packages qualify for the discount, and you remain an employee of the participating company.

• Where is the Verizon Connections discount available?

• The Verizon Connections discount is available where Verizon provides residential voice and data services in the following states:
  
  
  • Connecticut
  • Delaware
  • Maryland
  • Massachusetts
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Virginia
  • Washington, DC

• How do I get the extra discount for being a Verizon Wireless Customer?

• After you complete your Fios order, you will get an email with the details on how to enroll in Mobile and Home Rewards and link your Fios and Verizon Wireless accounts. You will need to download the My Verizon App to enroll. To save $20/month, $10/mo. off Wireless & $10/mo. off Fios bills, Verizon Up enrollment, Fios Gigabit Connection and Verizon Unlimited are required. Fios Prepaid plans are not eligible. All discounts apply as long as Verizon provides & you maintain both services.

• When I try to log on to the Verizon Connections website, I receive a message that my information has expired. What do I do?

• When you receive the email with your link to the Verizon Connections website, that link is only active for 30 days. If you do not sign up for your discount within 30 days, the link will expire. If this occurs, simply return to verizon.com/connections and re-enter your information to receive a new link. This link will automatically cancel the previous link, if it was not already expired.

• I’m a current Verizon TV and Internet subscriber. When I try to sign on to the website with my username and password, it says they're invalid. What do I do?

• If you currently have TV and Internet service but no home phone, you will need to establish a username and password for the Verizon Connections website. When you go to the Verizon Connections site, click on the box that says “I have Verizon service(s) but don’t have a home Phone number.” The next page has a link that says “Need a User ID and Password.” Click on that link to set up an ID for this page. (You will need your account information, so make sure you have that handy.) Once you establish your username and password, you will be able to complete the process, add new services to your account, and sign up for the discount.