Mobile + Home FAQs

Our Mobile + Home Rewards program offers you benefits based on the wireless and Fios plans you get.

Your Mobile + Home Rewards benefits can include:

• Up to $20/month in discounts (or if you're new to both Verizon wireless and Verizon Fios, get up to $30/month when you get both services within 30 days of each other)
• $5/month in Verizon Up Device Dollars toward your next phone or eligible tablet, connected smartwatch or connected device.

Visit our Mobile + Home Rewards page to see the rewards you get with your choice of plans.

Learn about unlimited and shared data mobile device plans.

Learn about Fios plans.

You can check Verizon Fios availability for your area right now by entering your address and mobile number.

You can enroll in Mobile + Home Rewards anytime when you have Verizon wireless and Verizon Fios services, and enroll in Verizon Up*:

• If you have either a wireless plan or Fios plan already, add the other service and enroll in Mobile + Home Rewards anytime.
• Welcome Offer - If you’re new to both Verizon wireless and to Fios and you activate your services within 30 days of each other, you’re eligible for an extra $10/month off on top of your other Mobile + Home Rewards.

*Verizon Up enrollment, eligible Verizon wireless plan and Fios plan required. Accounts must be in good standing. Offer does not include prepaid plans. All discounts apply as long as Verizon provides and you maintain both services. Visit our Verizon Up FAQs for Verizon Up eligibility requirements.

You can use any devices that work with your eligible plans. However, you need a smartphone or tablet to enroll in Mobile + Home Rewards through Verizon Up and to claim Device Dollars* through Verizon Up.

Learn about getting rewards, discounts and extras with Verizon Up.

*Or Verizon Dollars, if you have the Verizon Visa® Card.

After you get your qualifying services, we send you an email with Mobile + Home Rewards enrollment details.* Or use these steps.

Before you enroll in Mobile + Home Rewards:

• Install the My Verizon app on your smartphone if you haven't already.
• Set up your My Verizon online Fios account if you haven't already. (You can also install the My Fios app on your smartphone, but it's not required to enroll in Mobile + Home Rewards).

Note: When you enroll in Mobile + Home Rewards, be sure to be logged into your My Verizon wireless account.

1. Open the My Verizon app. Go to the Verizon Up page in My Verizon. (If you're not already enrolled in Verizon Up, choose Join now to enroll.)
2. In Verizon Up, you'll see Mobile + Home Rewards. Click Join now at the bottom of the screen. Fill in your Fios username and password. (This links your wireless and Fios accounts.)
3. Choose Verify account. (If that doesn't verify you, we'll ask you to create a new username and password through the Verizon Fios website.)
4. Agree to the Program Terms and choose Join now.
5. You see a confirmation screen with your Mobile + Home Rewards details.

Keep in mind: It can take 1-2 billing periods for your bill credits to appear. Device Dollars** are awarded on the first day of the next billing cycle.

*To sign up, you must be the Verizon wireless account owner or account manager and an authorized Fios account user.
**Or Verizon Dollars, if you have the Verizon Visa® Card.

No. When you enroll in Mobile + Home Rewards, your accounts are linked. The linking:

• Is only for the use of your Mobile + Home Rewards.
• Won't affect your accounts (e.g., late payment* on one account won't affect services or the status of the other account).
• Your Verizon wireless and Verizon Fios bills and bill cycles will stay separate.

Note: You can link only one wireless and 1 Fios account.

*However late payment on either account may affect your Mobile + Home Rewards status and ability to access, accrue or use rewards.

Once you have both a Verizon wireless plan and a Verizon Fios plan you can enroll in Mobile + Home Rewards at any time to start earning rewards.

You can cancel enrollment in Mobile + Home Rewards through the My Verizon app:

1. In the My Verizon app, tap Verizon Up at the bottom of the screen. 
2. Scroll to the Mobile + Home Rewards section, and tap Manage. 
3. Under Manage enrollment, tap Cancel enrollment. 
4. Tap Continue.
5. Tap Yes. 

You’ll no longer be enrolled in Mobile + Home Rewards and won’t receive monthly bonuses or bill discounts. You’ll still be enrolled in Verizon Up.

If you don’t have access to the My Verizon app, you can contact us to cancel enrollment in Mobile + Home Rewards:

• Verizon mobile (wireless) Customer Service
• Verizon home (Fios) Customer Service

If you:

• Make a change that still qualifies you for Mobile + Home Rewards, your reward level automatically changes to the new level.
• Make a change that disqualifies you for Mobile + Home Rewards, your enrollment in Mobile + Home Rewards automatically ends and you no longer receive the associated monthly discounts and Device Dollars.*

We'll give you details about your Mobile + Home Rewards eligibility when you make the plan change.

*Or Verizon Dollars, if you have the Verizon Visa® Card.

If you cancel your Verizon Fios or Verizon wireless service (either one or both) enrollment in Mobile + Home Rewards ends automatically for both accounts and you no longer receive the associated monthly discounts and Device Dollars.*

*Or Verizon Dollars, if you have the Verizon Visa® Card.

If your Verizon wireless and Verizon Fios accounts are both suspended, your Mobile + Home Rewards discounts and Device Dollar earnings are suspended.

If your wireless account is suspended but your Fios account is active:

• You stop earning Device Dollars* through Mobile + Home Rewards.
• You still get a Mobile + Home Rewards account level discount for the active account. (E.g., if you were getting $10/month discount total, you get a $5/month discount on the Fios account only).

If your Fios account is suspended but your wireless account is active:

• You still earn Device Dollars* through Mobile + Home Rewards.
• You still get a Mobile + Home Rewards account level discount for the active account. (E.g., if you were getting $10/month discount total, you get a $5/month discount on the active wireless account only).

Benefits automatically start again when the accounts resume.

*Or Verizon Dollars, if you have the Verizon Visa® Card.

Only one Mobile + Home Rewards enrollment is available per account.

Depending on your plan, you may be eligible to have other promotions on your account along with Mobile + Home Rewards, including these and others:

• First Responders, Military, Nurses, Teachers or Student discount.
• Some limited-time Verizon wireless and Verizon Fios joint device offers.

When you enroll in Mobile + Home Rewards you'll be asked to replace any incompatible offers with Mobile + Home Rewards.

Your $5/month Device Dollars are automatically added to your Verizon Up Device Dollar Bank on the first day of your Verizon wireless billing cycle.

Keep in mind that Device Dollars:

• Can take 5 days to show in your Device Dollar Bank after being deposited.
• Can accrue.
• Expire 24 months after deposit.
• Can be used to buy phones or eligible tablets, connected smartwatches and connected devices.
• Cannot be used to buy accessories, Jetpacks® or hotspots.

Visit our Verizon Up Rewards FAQs to learn how to claim and use Device Dollars.

Note: When you have the Verizon Visa Card your Device Dollars become Verizon Dollars you can use to pay your Verizon wireless or Fios bill¹, buy accessories and devices and more. Learn more about Verizon Visa® Card benefits and rewards.

¹ Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

Yes. You can apply for the Verizon Visa® Card. If approved you can earn Verizon Dollars you can use to pay your Verizon wireless or Fios bill¹, buy accessories and devices and more. Learn more about Verizon Visa® Card benefits and rewards.

¹ Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply earned Verizon Dollars to the Verizon Fios bill.

Here's who can help with your Mobile + Home Rewards questions:

• Contact Verizon wireless to get help with your Verizon wireless account questions.
• Contact Verizon Fios for help with your Verizon Fios account questions.
• Visit our Verizon Up Rewards FAQs to learn more about Verizon Up.