Transfer your number to Verizon mobile FAQs

When you activate a new line with Verizon you'll have the option to transfer your current mobile or landline number from another carrier.

You can also visit our Switch to Verizon page online, contact us or visit a store to transfer your number to Verizon.

Most phone numbers are eligible to be transferred to Verizon from another carrier. Some numbers may be limited based on your geography, service area coverage, technology or ownership of the line you're transferring the number from.

Check if your phone number is eligible to transfer to Verizon.

When you contact us or visit a store to switch to Verizon, you’ll have the option to transfer your number now or do it later. If you choose to transfer your number later, you will receive a text message with a link to submit your transfer request when you are ready.

This depends on the type of service you have with your old service provider and when you activate your device. We will send you a text message with a link to track the status of your number transfer.

• Wireless – 4-24 business hours to complete your transfer.
• Landline – 2-10 business days to complete your transfer.

Note: These are average time frames. With certain circumstances, it could take more or less time.

When you purchase a device online, you'll be asked to pick a phone number before or during checkout - you can either transfer your existing number or choose a new one.

To check if your number is eligible visit the switch your number page.

To replace your existing Verizon wireless number with a phone number from another provider go to the Change Mobile Number page in My Verizon and follow the prompts to transfer an existing number.

Yes, you can choose to transfer an existing number when you activate your Verizon wireless prepaid phone.

Local Number Portability is a government mandate that requires wireless and landline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.

Before you transfer your number to Verizon:

• Make sure it is unlocked with your current service provider.
• Have a Verizon SIM or e-SIM for it to work on the Verizon network.
• Provide the required information.

When transferring your number, please be ready to provide the following information:

• The current active number that you want to transfer to Verizon
• The account number of your old service provider as it appears on your bill
  
  Note: If you’re requesting to have your number transferred in-person, please bring your most recent bill with you.
• A PIN or Password. This is an additional level of security you may have added to your account. It is required to complete your number transfer. This is not the same number you use to sign in to My Verizon.
• A phone number where you can be reached during the transfer process (other than the number you’re transferring to Verizon)

Providing incorrect information delays the transfer process because a Customer Service Representative will need to contact you for the correct details.

If you need more time to find some of the information above you can still begin the transfer process and select the transfer later option. You'll receive a text message with a link to transfer your number when you are ready.

No, your number must remain active. Make sure you don't have any pending orders before you transfer your number. Once your number is successfully transferred to Verizon wireless your old provider's account will disconnect automatically.

We don't charge a specific fee for transferring a number. However, if you switch to another service provider you may incur an Early Termination Fee (ETF) and any accrued charges.

When you transfer your number from your current service provider, you may incur an Early Termination Fee (ETF) and any accrued charges, if it's before the end of your minimum contract term. If you purchased your device with device payments you'll be responsible for the remaining balance if there is one.

Please see our Guide to transferring your number to Verizon to learn about how your calls are managed while your port is being processed.

Your old service will disconnect automatically once your number is transferred.

We'll send you a text message with a link to track the status of your number transfer. We'll also send a free text message to your Verizon wireless device notifying you that your transfer is complete.