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There are a number of ways you can refill your prepaid account:
All payments are immediately applied to your account.
If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.
Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.
A new expiration date is set each time you make a payment to your account.
It's set differently depending on when you signed up for your prepaid plan.
| Payment Amount |
Expires In |
| $0.01 - 29.99 |
30 days |
| $30 - 74.99 |
90 days |
| $75 - 99.99 |
180 days |
| $100 or more |
365 days |
If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.
If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.
Auto Pay is a service that lets you set up automatic payments for your prepaid account. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard® only).
Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge. Plus, you can save $5/month per line off select monthly plans.
Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:
Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.
If you're signed up for Auto Pay, you can make an additional payment to add more funds through the My Verizon app or online.
You can set up Auto Pay and start using it right from the home screen of the My Verizon app or on the Manage Auto Pay page of the My Verizon website.
Get step-by-step instructions on how to use the:
To get the Auto Pay discount, you must switch to a current prepaid monthly plan, or have one of the following older plans, and set up Auto Pay:
Note: If you signed up for the $40 Monthly or $50 Monthly plan before 11/6/18, you need to switch to a new plan in order to receive the Auto Pay discount.
You can change your plan in My Verizon.
The Prepaid Auto Pay Terms & Conditions are available online.
You can purchase refill cards from a Verizon store.
You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.
If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.
