Call Forwarding FAQs

With Call Forwarding, you can forward your mobile calls to another phone number, including another mobile phone or a landline phone, your home or office number.

You can set up Call Forwarding as either:

• Immediate Call Forwarding lets you automatically forward all calls to another number, without making your mobile phone ring first.
• Conditional Call Forwarding first sends calls to your mobile phone, and if you don't answer or the phone's in use, the call will be forwarded to another number.

Call Forwarding is available on all plans.

If you don't have unlimited minutes, you'll be billed for all forwarded calls according to your plan. You'll be billed just like you would if you answered the call from your mobile phone, even if the calls are forwarded to a landline.

There's no monthly fee for Call Forwarding on most plans, but a fee may apply on some older plans. If you have a plan that includes long distance, long distance isn't charged on forwarded calls.

You can turn on Call Forwarding from your mobile phone:

• Immediate Call Forwarding (mobile phone won't ring) - Call *72 + the 10-digit number that you want to forward your calls to (e.g., *72-908-123-4567).
  
• Conditional Call Forwarding (mobile phone will ring first and forward call when there's no answer) - Call *71 + the 10-digit number that you want to forward your calls to (e.g., *71-908-123-4567).

You can also turn on Call Forwarding by visiting My Verizon from your computer and through the My Verizon app.

Visit the following for step-by-step instructions to turn on Call Forwarding from the:

• My Verizon App
• My Verizon Website

You can also watch our How to Set Up Call Forwarding video.

Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

You can turn off Call Forwarding from your mobile phone by calling *73. You should hear a confirmation tone or message.

Note: The confirmation tone may sound like a busy signal, but that's OK. It still means your Call Forwarding has been turned off.

You can also turn off Call Forwarding by visiting My Verizon from your computer and through the My Verizon app.

Visit the following for step-by-step instructions to turn off Call Forwarding from the:

• My Verizon app
• My Verizon Website

You can also watch our How to Set Up Call Forwarding video.

Prepaid accounts can only manage Call Forwarding by phone, not through My Verizon.

You can turn on Call Forwarding from a computer through My Verizon.*

However, in order to complete the forwarding process, you may be required to enter an Online Authorization Code that we'll send to your mobile device as a free text message. In most cases, you must have your mobile phone with you to receive that code and verify your identity.

If you're an Account Member on your account, you may be able to send the Online Authorization Code to the Account Owner's phone instead.

*Not currently available for prepaid accounts. Call Forwarding can only be turned on by calling from your prepaid mobile phone.

You won't be able to set up Call Forwarding if you're outside the Verizon wireless coverage area or traveling internationally.

However, if you set it up before you start roaming, Call Forwarding should continue to work while you're traveling.

The phone number you're forwarding calls to must be 10 digits long. So even if you're forwarding to a local number, be sure to include the area code.

Calls can't be forwarded to an international number.

No, Call Forwarding won't forward text messages you receive on your mobile phone, only calls.

If you set up Verizon Messages (Message+) on your phone, you'll be able to read your texts and reply to them online.

If callers are receiving a busy tone, you may want to check that the call was forwarded to the correct phone number. Sometimes additional buttons are accidentally pressed while setting up Call Forwarding. If that happens, the number won't be recognized.

Set up Call Forwarding again from your mobile phone by calling *72 plus the forwarding phone number, including the area code (e.g., *72-555-555-5555).

You can also edit the number you're forwarding calls to online from the Call Forwarding page in My Verizon.*

Note: Calls can't be forwarded to international numbers.
 

*Not currently available for prepaid accounts. Call Forwarding can only be turned on by calling from your prepaid mobile phone.