Shipping FAQs

We have a variety of options for devices and accessories.

There's a $2 charge for each additional device or accessory added to any order.

*Available for purchases placed online for delivery within the US only, excluding Alaska and Hawaii.
**In-Store Pickup is available during normal business hours at Verizon Wireless owned and operated stores.
***Prepaid orders must be completed by 4 PM local time to qualify for same day shipping.

Shipping charges are calculated based on the options you choose and the number of devices or accessories being shipped.

It depends on how long you've been a customer with us.

New customers - For your security, we don't allow new Verizon Wireless customers to change their shipping address once an order is submitted. To change the address, you must cancel your order and submit a new order with the proper address.

Current customers - Click the Chat with us button at the bottom right corner of this page to contact one of our representatives to discuss your options for the shipping address to be updated. Devices often ship immediately after an order is placed. If the device is in the process of being shipped, the address cannot be changed or updated.

Yes, we require a signature for any order over $75 from someone at the delivery address.

The shipping carrier will make 3 delivery attempts. After the final unsuccessful delivery attempt, the order will be returned and canceled.

It depends on which shipping option you select. The following shipment options are available for purchases placed online within the US only, excluding Alaska and Hawaii.

2-day shipping:

• Orders placed before 8 PM ET Monday - Friday, or before 2 PM ET on Saturday, excluding holidays, will be delivered in 2 business days
• Orders placed after 2 PM ET on Saturday, and before 8 PM ET on Monday will be delivered on Wednesday*

Overnight shipping:

• Orders placed by 10 PM ET Monday - Friday or before 2 PM ET on Saturday, excluding holidays, will be delivered by the next business day
• Orders placed after 2 PM ET on Saturday and before 10 PM ET on Monday will be delivered on Tuesday*
• Prepaid and accessory only orders must be ordered by 4 PM local time to qualify for same day shipping.

Any order placed after the current business day cutoff, will ship the following business day.

*Subject to credit authorization, verification and inventory availability.

No, we can't ship to a PO Box. We only deliver to street addresses.

You can use a PO Box address for billing purposes, but please provide this address after completing the activation process.

In-Store Pickup is available in select areas. Please refer to our In-Store Pickup FAQs for more information.

After you submit your order, a confirmation email with a tracking number will be sent to the email address indicated in your shipping order.

You can find your tracking number on the My Orders page in My Verizon.

Tap the order that has the tracking number you want to view. The tracking number will be listed with the other details about the order.

You can track your shipments on the My Orders page in My Verizon.

Select the order you want to track, and then tap the tracking number link.

Note: If the tracking number does not appear as a link you can click, tracking is unavailable with that courier.

Once you complete your order, you'll receive an email confirming that the order has been shipped. This email will include the order tracking number and an expected delivery date.

To check your order status, go to the My Orders page in My Verizon or visit our Order Status page.

Check your shipping confirmation email and contact the shipping carrier directly if your order doesn't arrive by the expected delivery date.

If you're not satisfied with your purchase, you can return the product with the original sales receipt within the return period specified in our Return Policy. A restocking fee TT may apply.

View our Return a Device or Accessory video for more information.

You can your find your order invoices on the My Orders page in My Verizon.

To view an order invoice:

1. Tap the order you want to view the invoice for.
2. Tap the View Invoice link. A PDF version of the invoice will display.