Manage all aspects of your account using My Account.

To receive Verizon service messages on your mobile phone and/or get it delivered to your primary email address (which may be different from your @verizon.net email address): 
 

• Go to My Business Account
• On left menu, select Profile & Settings
• Go to “Notifications & Email Preferences” section
• Select/Unselect the email and/or mobile phone icon

Your primary email and mobile phone number can be added on the “Personal Information” section found in Profile & Settings.


NOTE: Verizon does not share your e-mail address with companies outside of Verizon. Visit our privacy policy.

Access to your primary account is guarded by a password. This password is in place to protect any and all information you have stored with Verizon. Do not give your password out. If you need to change your password for any reason, follow these instructions.

To Change Your Password:

• Log into My Business Account
• Select Profile & Settings in left menu
• Go to Change Password section
• Make change and Save

To Reset your Password:

• Forgot your user name and password?

Password change tips

• Your password should be case-sensitive.
• Use a combination of at least six numbers and letters.
• Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
• Avoid using a single word, from any language, with a number added to the beginning or end.
• Your password cannot include such characters as /, #, *, or a blank space.
• Please allow up to one hour for your password change to take effect.

Your secret question is a question you set up when you originally established your account. This is a question only you would know and someone attempting to access your account could not answer. Examples could include: What was the name of your first pet? or What is your favorite movie? By answering this question correctly, you will be able to reset your password.
 

How do I change my secret Question?

• Sign into My Business Account
• On the left menu, select Profile & Settings
• Go to “Security Question” section

To manage existing sub accounts, go to My Verizon. Select Profile from the top navigation. On the Profile page, scroll down and next to Sub Accounts select See All, then select the sub account you wish to manage. Note: sub-account creation and management is only available to Fios TV customers.

A Fios TV customer can create a sub account so users can access any services assigned to them by the primary account holder (e.g. View TV programming through Fios Mobile App for Fios TV Private customers). Note: This does not create a Verizon.net email address.

To create a sub account go to My Verizon. Select Profile from the top navigation. On the Profile page, scroll down and next to Sub Accounts select See All, then select Add a sub account.

Small Business Customers can manage sub accounts at My Business Account. 

Yes. Verizon offers Mobility, remote Internet access, so when you are away from your primary connection, you can dial-up and access the Internet and your email. Additional charges apply. To order mobility service, call The Verizon Fiber Solutions Center at 1-800-VERIZON.

From the My Business Account, you can pay your bill online, access your Verizon Email, add or change your Verizon Internet services and more. If you are a new customer and are having issue accessing features, you might be a "limited access" customer and need to verify your account before you have full access to all My Business Account features.

By default, all new Verizon Online customers with a phone service (FiOS Voice, Standard Landline Plan, or Verizon Wireless) have “limited access” to My Business Account features. Note: If you only have Verizon Online Internet service and/or FiOS TV service only (without landline or wireless phone service) you automatically have full-access to My Business Account features.

According to an FCC mandate, Verizon requires all new customers to authenticate their My Business Account by entering a temporary PIN. The temporary PIN lets us know that your account belongs to you. After you enter the temporary PIN, you’ll have “full-access” to all My Business Account features.

When you login to My Business Account, you’ll see a PIN Request page. By default, all new Verizon Online customers with a phone service (FiOS Voice, Standard Landline Plan, or Verizon Wireless) have “limited access” to My Business Account features, including View Bill and Change Internet Services link.

Convert from a “limited access” to “full-access” My Verizon account

1. Login to My Business Account. The PIN Request page opens.
    
2. Under Send me a Temporary PIN, select to have your PIN sent to your Verizon Online Business phone or your business address via mail. PIN numbers are only sent to land-line phones at this time. However, if you subscribed to ONE-BILL, you can receive your temporary PIN via a text message.
   
   
   • If you select Phone call, be sure you are near your Verizon Business Phone associated with this account to receive the automated call with your PIN. Receiving your PIN by phone is the fastest; it may take a several business days by mail.
      
   • If you sent the request to your Verizon Business phone and you are not at your business, the automatic dialer leaves a message with your temporary PIN number on your Voice Mail.
      
3. To Enter Temporary PIN, select the radio button and enter your temporary PIN and click Next.

I’m having trouble with my PIN
Follow these tips to successfully request and submit your temporary PIN:

• If you entered your temporary PIN and it did not work, the temporary PIN may have expired or has already been used and a new request is required. A PIN sent via your landline phone expires in 7 days. A PIN sent via US Mail expires in 30 days. To request a new PIN, visit My Verizon and request a new temporary PIN.
   
• If you continue to have trouble with your PIN, contact us for additional help.

If you have an open trouble ticket, you can check your trouble ticket status online.

Trouble tickets can be opened with Technical Support or with Billing.

Check Trouble Ticket Status Online

I'm experiencing this:

• I can’t pay or view my bill online
• My bill is higher than expected
• I can’t pay my final bill
  _________________________________________________________________________

Try this Quick Fix:

If you cannot pay or access your bill from the My Verizon Web site, you may be a "limited access" customer. By default, all new Verizon customers are limited access customers until the account is authenticated by a temporary PIN. The temporary PIN lets us know that your account belongs to you. After you enter the temporary PIN, you should have full-access to all My Verizon features, including viewing and paying your bill online.

How do I know if I’m a limited access customer? 
When you login to My Verizon, you’ll see a request to have a temporary PIN sent to you.

Next Steps:

Request a temporary PIN and learn more about "limited" vs "full-access" on My Verizon

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Try this next:

If you are having issues paying your current or final bill from My Verizon or need to dispute charges on your bill, review the following solutions:

• Pay your current bill  (without signing in or registering with My Verizon): Make a One-Time Payment You’ll need your Verizon Telephone Number or Verizon Account Number and billing zip code. BillMatrix charges $3.50 for all payment types for live accounts.
• Pay your Final Bill: Payments made with a bank account will be processed by Verizon at no charge. BillMatrix will charge a $3.50 fee for credit or debit card payments.
   
• Dispute a charge:
  • Your bill does not show your last payment. We may have received your payment after your current bill was printed. Review your payment history online.
  • I need an explanation of a charge on my bill. Look-up a specific charge in our Billing Glossary to review common Verizon Online charges.
  • My bill is higher than expected. There are many reasons your bill may be higher than expected:
    • Did you add new products or services? Bills for new services or products are often prorated and will show additional charges for up-coming months.
    • Did you make a partial payment last month? The remaining charges continue to appear until you pay your bill in full. Your bill may include late fees. Pay your bill online to bring your account balance to zero.

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Still need help with your Verizon Online bill? Contact Us
 

To manage existing sub accounts, go to My Verizon. Select Profile from the top navigation. On the Profile page, scroll down and next to Sub Accounts select See All, then select the sub account you wish to manage. Note: sub-account creation and management is only available to Fios TV customers.

A Fios TV customer can create a sub account so users can access any services assigned to them by the primary account holder (e.g. View TV programming through Fios Mobile App for Fios TV Private customers). Note: This does not create a Verizon.net email address.

To create a sub account go to My Verizon. Select Profile from the top navigation. On the Profile page, scroll down and next to Sub Accounts select See All, then select Add a sub account.

Small Business Customers can manage sub accounts at My Business Account. 

To create additional accounts for other employees, set up a sub-account. A sub-account is a secondary account associated with your main account.

As the primary account holder, you can create additional sub-accounts and maintain full control over access for your sub-accounts. Each sub-account has its own user name and password.

To Set up Sub-Accounts:

• Log into My Business Account
• Select Profile & Settings in left menu
• On bottom right under "Manage Users" section
• To add: Select Add a New User (Administrator or Basic User)

Note: Only Primary or Administrator account users can make changes to sub-accounts. Sub-account creation and management is only available to Fios TV customers.

*The sub-accounts you create here are only accessible from your Verizon Email account. If you want to access your sub-accounts from Outlook Express, you'll need to create them first in My Business Account and then directly from Outlook Express.

An email alias can be useful to you in order to personalize your email account. For example, you can create an email alias that is easy for others to remember like YourName@verizon.net. The alias in no way changes your user name and does not create a new mailbox; it becomes the mailing name associated with your primary account and is immediately ready to use.

Note: If you use email software like Outlook Express, you will want to update your email settings to use your new email alias.

To Set up email alias:

• Go to My Business Account
• Select Profile & Settings
• Under “Personal Information”, see Email Alias

Verizon Your Domain offers an easy way for individuals and businesses to link a set of personalized and permanent email addresses (e.g., you@your-name.com, partner@companyname.com) with your verizon.net email accounts. You are able to view and reply to your domain name email messages from your Verizon.net email account. It also lets you create a website with your personal pictures or business information and publish it to the world.

Verizon Your Domain includes the following features:

• Nine email addresses (like you@your-name.com or you@companyname.com) linked with your Verizon accounts
• Seamless integration with Verizon Email - which means you get all the great features such as access using Webmail and Outlook Express, Anti-Spam and Anti-Virus, and up to 4 GB of total email storage.
• Web address registration (e.g., www.your-name.com) with 100MB website disk space and easy to use Sitebuilder
• Upgrade to advanced Hosting Packages such as Your Domain - Advanced and Pro.

To purchase Verizon Your Domain, visit Shop Verizon.

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You can purchase Verizon Your Domain on the Shop page.

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When you setup email linking on Sitecontrol, your domain name email address (e.g. you@yourdomain.com will be aliased with you@verizon.net). In order to access your Domain Name Email, you must visit Verizon Webmail.

Once on the Verizon Webmail page, do the following:

1. Sign In with your domain name username and password.
2. All of your email messages will be listed here and can be managed using the Verizon Webmail management tools.
    

Outlook Express:

1. Setup Outlook Express and add your Verizon.net POP and SMTP settings.
2. Sign in with your domain name username and password.

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In order to manage your domain, you must first visit My Account. If you have not signed in you will be prompted to do so.

You can also manage your domain directly using SiteControl. Make sure you sign in using the username and password that you created when you signed up for Verizon Your Domain.

After signing in with your domain credentials, SiteControl will allow you to administer your domain.

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Email accounts that you create under your domain must be linked to one of your nine Verizon.net mailboxes.

1. Create one or more sub-accounts using My Account Tools on Verizon central (if you have not signed in, you will be prompted to do so).
2. Visit SiteControl and create a new domain name email account.
3. Use the drop-down menu to review your existing Verizon.net mailboxes.
4. Pick a mailbox account to which you want to link the new domain name email address.
5. When you sign in to Verizon Webmail using your primary account or any of your sub-accounts, you will be able to read and manage messages.
6. When using Verizon Webmail, you can set your domain name email address as your default from the email options menu.

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For more help with Verizon Your Domain, visit the Verizon Domains Help Center.

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You can build your website using Verizon Your Domain.

• Login to SiteControl
• Select Website then Edit in Sitebuilder

Sitebuilder will guide you through steps to build and publish your website.

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Each Internet Service Provider (ISP) has its own set of procedures for canceling service. Be sure to check with your old ISP for details on account cancellation obligations and procedures. For your convenience, we've included contact numbers and addresses for many ISPs in the table below.

If you are an MSN Premium Internet Software subscriber upgrading to Verizon High Speed Internet with MSN Premium you can use your existing MSN Premium user ID and password.

To discontinue MSN Premium billing, call MSN at (800) 494-2962. Be sure to identify yourself as a new Verizon High Speed Internet with MSN Premium subscriber so the MSN representative can transition your existing MSN email account and identity to your new Verizon High Speed Internet with MSN Premium account. If you have a term commitment with MSN, please ask the MSN representative to determine if there are any fees associated with transferring your account. If you have additional services from MSN, please make sure to advise the MSN representative. 

Follow these steps to ensure a smooth transition to Verizon Online from another Internet Service Provider.

Step 1: Forward your email

• Forward email from your old email address to your new Verizon Online address.
• Notify your contacts of your new Verizon Online address with a personalized message.

Note: Please remember that you must leave your old account active for Return Path's email forwarding to work.

Step 2: Move your Bookmarks and Favorites

Import Bookmarks or Favorites into MSN Premium Internet software

1. Open the navigation bar, click Favorites, and then click Organize Favorites.
2. Click Import Favorites in the left hand navigation bar.
3. Follow the instructions from Import Wizard.

Import Bookmarks or Favorites into Internet Explorer 6

Internet Explorer automatically imports all your Netscape Bookmarks. On the Favorites menu, click the Imported Bookmarks folder to view them.

Import Bookmarks or Favorites into Netscape Navigator 4.7x

1. Open Netscape Communicator.
2. From the Communicator menu, click Bookmarks, and choose Edit Bookmarks.
3. From the File menu, choose Import.
4. Click the down arrow on the Look in drop-down list and choose the location of the bookmark file you wish to import. An example of where your Internet Explorer Favorites would be is C:\\Documents and Settings\\your user name\\Favorites.
5. Select the bookmark file you wish to import in the Import bookmarks file list.
6. Click the Open button.
7. Close the Bookmarks window.

Step 3: Cancel your old Internet service

Cancel your old Internet service to ensure that you are no longer charged for it.
Before canceling your old service, remember that you must leave your old email account active for Return Path's email forwarding to work.

To help notify your friends and family of your new email address, you can use Return Path's "Notify Friends" feature to send a personalized message.