New to Fios TV

Your Verizon Fios TV trained Technician(s) will:

•  Install the Optical Network Terminal (ONT), if necessary. If you already have Verizon Fios Internet Service then you have an ONT installed.
  
•  Connect cables to your office coaxial splitter for Fios TV access.
•  Wire and connect the desired number of outlets in your office.
• Install the specified number of Set Top Boxes.·        
• Explain and demonstrate all Fios TV components to you
•  Provide you with a Fios TV welcome kit and reference materials, as well as the Fios TV Terms of Service.

Depending on the area and your office's set-up, our technician(s) may or may not fish walls or move furniture when installing or replacing wiring or installing Set Top Boxes. The technician will determine the installation details with you on the install date.

Additional Fios TV Installation information  

·  What happens during installation?

Your installation includes connecting up to three televisions with existing coaxial outlets (including installation of Set Top Boxes). It also includes programming of the Fios TV remote control for your Set Top Boxes and televisions. Additional TVs can be set up for an additional charge.
Our technicians will also do the outside work, including installation of any required network equipment such as the Optical Network Terminal (ONT), Battery Backup Unit, and router, if this equipment is not already present. Depending on the area and your office's set-up, our technician(s) may or may not fish walls or move furniture when installing or replacing wiring or installing Set Top Boxes. The technician will determine installation specifics with you on the date of installation.

·  How long will installation take?

Installation time can vary based on a number of factors, but we recommend that you reserve about four hours for the Verizon technician to complete the installation of your Verizon Fios TV service. A person 18 years of age or older must be present for the installation visit and be able to make decisions on placement of wiring and equipment at your office. If you are having both Fios Internet and Fios TV installed, we recommend reserving six hours for the entire installation.

·  How much does it cost to install extra outlets?

Your Verizon Fios TV technician can install new outlets for an additional charge. Depending on the area and your office's set-up, our technician(s) may or may not fish walls or move furniture when installing or replacing wiring or installing Set Top Boxes. The technician will determine installation specifics with you on the date of installation.

See Also: Learn more about Fios TV 

What is Verizon Fios TV?
Using our state-of-the-art fiber optic network, Verizon Fios TV is the latest in entertainment and will transform the way you experience television. Fios TV has an extensive channel lineup of containing more than 500 digital channels and over 123 local and national HDTV channels, as well as exciting features such as a dual-tuner Digital Video Recorder (DVR) and over 18,000 On Demand titles (including over 2,400 HD titles at any give time). With Fios TV, you get eye-popping color and vivid sound, amazingly-sharp pictures and a TV experience worth bragging to your neighbors about.

How does Verizon Fios TV differ from cable TV service?
While traditional cable TV networks use mostly coaxial cable to deliver service to your home, Verizon Fios is 100% fiber-optic all the way to your office. The Verizon Fios network provides unparalleled bandwidth allowing you to get more channels, more HD programming and more On Demand titles. Inside your office, we use your existing coaxial cable wiring for Fios TV, making installation easy.

How does Verizon Fios TV differ from satellite service?
Satellite providers require you to install a dish onto your office with a clear line of sight to the southern sky to receive service. With Fios, all your Verizon services come to your office on one fiber. The Verizon Fios network provides unparalleled bandwidth allowing you to get more channels, more HD programming, and more On Demand titles. Inside your office, we use your existing coaxial cable wiring for Fios TV, making installation easy.

Is Verizon Fios TV service available at my office?
You can check availability  for your service address here. Eligibility for Verizon Fios TV Service is based on your service address and not your telephone service. If you are eligible for Verizon Fios TV, you will be provided a phone number to call and place your order. If you are not eligible you will be prompted to fill out an email notification form. Please note that you must opt-in to receive emails from Verizon if you want to receive an email when Fios TV is available in your neighborhood.

I forgot my Verizon Online user name and/or password - What do I do? 

Forgot User ID  or Password? You will need to know the answer to your secret question. If the above link does not work for you, please contact us 

If you still have questions or need additional help, please contact Verizon.

In addition to the equipment required for Fios Internet Service, the following equipment is also required for Fios TV:

TV: Fios TV is compatible with all TV types. A cable-ready TV tuner gives you reception of local service below channels 49. To take advantage of the Fios TV Digital Video Recorder (DVR) service, a TV must have a video and audio input. The input can be the typical yellow, white and red cables, a 3 wire component, or an S-Video along with audio cables. High Definition (HDTV) service requires an HDTV, an HD Set-Top Box, and HDMI or DVI cables with an adapter.

Office wiring: Verizon Fios TV requires coaxial cable to connect from the Fios Optical Network Terminal on the outside of your office to your TV or Set-Top Box.

Set-Top Box: To receive digital programming, premium channels, the Interactive Media Guide or On Demand programming, a Set-Top Box is required. We offer three types of Set-Top Boxes:

High Definition (HD) - provides digital audio and video quality. It gives you access to the Fios TV Interactive Media Guide, access to over 45 all-digital music channels, and lets you order Pay-Per-View or On Demand shows where available and provides access to HD content.

Multi-Room HD DVR - record and share programs across multiple TVs.

   Digital Video Recorder (DVR) - provides all the features of the High Definition Set-Top Box and lets you pause and rewind live TV as well as record one show while watching another.

If you do not already have Verizon Fios Internet service, the following equipment will also be installed by your Verizon Fios TV technician:

Optical Network Terminal (ONT) - An ONT will be installed on the outside of your office, and a battery backup unit will be installed inside your office. The ONT needs to be plugged into an electrical outlet inside your office, so you'll need to ensure an outlet is located close to where the ONT will be installed.

Router - A router is used to provide program information and On Demand programming to your Set-Top Box over the coaxial TV cables in your office. The router provides a more secure networking environment and ensures the quality of service necessary to deliver the Fios TV service. In the future, should you choose, the router will facilitate application and content sharing in the office between your TVs and computers.

Note: DVR subscriptions, Pay Per View and Transactional Video On Demand are not available to all Business Customers and may not be exhibited by any customers to the public or patrons. If you have Verizon Fios Internet service, you already have an ONT and router in place. An additional ONT and router are not required in this situation.

Additional information regarding Fios TV equipment,

See Also: Learn more about Fios TV 

How do I find out about future programming?
You can find future programming on the IMG, which lets you search for shows by day and time, title, actor or topic, or category (such as sports, comedy, or music). The IMG "TV Listings" displays a list of the programs available to watch at the present time and up to 14 days in the future.

What is On Demand?
On Demand from FiOS TV is programming available for you to watch anytime - and includes movies, TV shows, premium channel content, and other programming. Verizon FiOS TV provides a large library of On Demand titles and has programming defined into categories such as:

• Kids Free      
• All Free
• Movies
• Subscriptions
• Events 

Programs provided for a fee can be ordered through the FiOS TV IMG and the charges will appear on your monthly bill.

Can I order Pay-Per-View (PPV) or other special event programming?
Yes. Verizon FiOS TV lets you see the latest PPV movies, shows, and events in a couple of easy steps with your remote. PPV programs may be watched at the specific show time, or if you have a DVR, you may be able to record a PPV program to view at a later time. Due to certain copyright restrictions, the DVR may not be able to record all PPV programs.

How do I filter out PPV and OnDemand channels, or other content that I don't want to see?
Verizon FiOS TV Parental Controls lets you block access to shows either by channel or rating. You can also selectively block PPV and On Demand purchases. When programs with a particular rating level are blocked, the FiOS TV IMG automatically blocks the higher ratings. You can create a PIN to ensure that controls won't be changed without your approval, and only those with the user-defined PIN can access the blocked content.

Does Verizon FiOS TV offer programming in languages other than English?
Yes. We offer La Conexión, a digital package which includes the most popular Spanish language and English language channels. If you choose to purchase FiOS TV Premier, which features predominantly English programming, you may elect to purchase the add-on Spanish Language Package which contains all Spanish digital channels.

In addition, we offer many premium international channels that are individually priced. Whether you want programming in Chinese or Russian, Farsi or Italian, we most likely have an option for you.

Does Verizon FiOS TV offer music channels?
Yes. Currently, we provide 47 Music Choice channels and 48 Urge Radio channels for customers who lease a Set-Top Box.

Do you offer programming in High Definition (HD) TV?
Yes. You can experience HD picture quality with Verizon FiOS TV. All you need is an HD TV and either the HD Set-Top Box or HD DVR. We currently offer an extensive lineup of local, national, and premium HD programming, and will continue to expand our HD channel lineup as new content becomes available.

Shows offered in HD are identified in the IMG "TV Listings" by the HD symbol at the end of the program description. 

How will my Verizon Fios TV Service be billed?
If you have business telephone service with Verizon, your Fios TV charges will appear on your monthly Verizon bill. If you do not have Verizon for local voice service, then you may be billed monthly by credit card.

Where on my Verizon bill will I see the charges for Verizon Fios TV?
Charges for your business telephone services will appear in the same place as they appear today. Your Verizon Fios TV charges will appear in a new section of your bill designated specifically for Fios TV.

What are the partial charges on my bill?
Verizon Fios TV is billed one month in advance, so your first statement will include prorated charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle. When you make changes to your account following your service installation (by adding or deleting services or packages, for example) prorated charges will apply as well. Some services, such as premium channels, require a minimum 30-day billing period.

Is a deposit required to subscribe to Verizon Fios TV?
A deposit may be required. Click here ,for information regarding your deposit and how to qualify for a refund.

What is your bill payment address?
The easiest way to find out where to send your bill payment is to look on your Verizon bill. Otherwise, you can determine where to send your bill payment through our Contact Us , page.

How do I change my billing information?
You can change your billing address and other account information at My Verizon.

1. Sign in at My Business , Note: You must be registered at My Business, to enroll for payment options. If you are not already registered, instructions are provided so you can register.
2. When My Verizon opens, click Profile in left column, then under Manage Your Profile Settings click Manage next to Account Settings.
3. Scroll down to Billing Information and click Change Billing Address.
4. Follow the provided instructions.
5. How can I contact you with questions about my bill or service?

There are several contact options on the Contact Us , page.
See Also: Learn more about Fios TV