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Business Digital Voice user guides, videos, and webinars

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The first time you dial into your Voice Messaging, you will be asked to set up your mailbox. You will need the following information: Voice Mail Access Number, your telephone number that has the Voice Messaging service, and your temporary passcode (the last four digits of the telephone number that has the Voice Messaging service).

Setting up from your business telephone line:

1. Dial your Voice Mail Access Number.
    Or, you can dial your telephone number and press * when you hear the greeting.
   Dial your temporary Passcode, then press #.
   
   
2. Follow the voice prompts to:
       Set up a new 4- to 8-digit Passcode
       Set up your mailboxes
       Record your greetings
       Record your name

Whether you made or received the initial call, you can use Three-Way Calling to add a third person to your call at any time.

Adding a third person to your call

1. After calling the first party, press your phone's recall feature (Flash, hookswitch, or recall button, depending on the type of phone you have).
   This puts the person in your first conversation on hold.
    
2. Listen for three short tones followed by a dial tone.
    
3. Dial the number for the third party you want to bring into the call.
   After the third party answers, only you and that person are connected. The first party is on hold and cannot hear your conversation until you complete the procedure. If the third party's line is busy or there is no answer, you can return to the first party by pressing the recall feature twice.
    
4. Press your phone's recall feature for one second to bring the first party back into the conversation and complete the Three Way Call.
    

Disconnecting the callers

• Either person can leave the conversation by hanging up.
  You will still be connected to the other person.
  A person who hangs up can return to the conversation by picking up their receiver again.
   
• You can disconnect the third person at any time by pressing the recall feature (flash key, hookswitch, or hang-up button) once.
   
• Hang up to disconnect the entire three-way call.
  The other parties are disconnected automatically.

Additional Three-Way Calling information

• If the second line is busy or there is no answer, return to the first caller by pressing the recall feature twice.
   
• Either of your connections can be local or long distance. All local, regional toll and long distance charges apply.
   
• Three-Way Calling is offered in some areas on a "pay-per-use" basis. Rates vary by state.
   
• This service is not available to pay phone and Centrex customers.
   

WARNING: To avoid placing a three-way call accidentally, hang up your phone for at least three seconds between every call, whether it is a three-way call or not, to reset your phone line. If you have a fax machine or modem that allows simultaneous dialing, make sure you reprogram it to allow at least three seconds between transmissions.

You can activate Call Forwarding whenever you want your calls to be sent to another phone, including a mobile phone. Once activated, all your calls will be sent to the forwarding number you request. Each time a call is forwarded, you will hear one short reminder tone on your phone, but you will not be able to answer the call from your home number.