Verizon Fios Self-Installation

Important:  If you have current service with another provider, do not disconnect that service until you have established your new Verizon service and validated it is working. As a result of COVID-19, we are taking precautions to keep our employees and customers safe. So, if your self-installation is not successful, we will be unable to send a technician to enter your home or business to complete any installation work for new services.

Installing Verizon Fios

Self-Installation is a great way to set up your Fios Internet, TV and Phone service(s) when it's convenient for you. Verizon can mail you the equipment or you can pick it up at one of our Fios Locations.

When you’ve received your equipment, sign into My Verizon or the My Fios app to get your Fios up and running with the easy step-by-step instructions.

Note: If you’re still waiting for your equipment you can check the status of your order any time in My Verizon or the My Fios app.

Don’t have an account?

Don’t have the My Fios app?

Select your Optical Network Terminal (ONT)

Click image for a larger view. Note: Your ONT may be enclosed in a grey case.

Frequently asked questions