7. Can I use Verizon Cloud on my Smartphone or Tablet?
Yes, the Verizon Cloud mobile app allows you to access, view, stream from your supported Smartphone or Tablet. You can even set the option to automatically upload the photos, videos and contacts directly to the cloud freeing up needed space on your device. To check if your device is supported, see our list of supported devices at verizonwireless.com/cloud.
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8. Is there any type of content that I should not store on Verizon Cloud?
Verizon Cloud is not designed for secure transmission or storage of personal healthcare information. Therefore, they must not be used to store or transmit Protected Health Information (PHI) as defined in the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act of 2009 and accompanying regulations (collectively, “HIPAA”). If your business is a Covered Entity or Business Associate as defined by HIPAA, or if your business otherwise does not want its users to save content other than contacts to these services, you must block these services. To do so, follow the instructions below.
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9. What happens if I cancel my subscription to Verizon Cloud?
Once your cancelation request has been processed, you’ll no longer have access to the Verizon Cloud service, including most of the content and files you had stored. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.
Your content will be stored for an additional 30 days after you cancel your Verizon Cloud subscription. If you decide to subscribe to Verizon Cloud again within those 30 days, you can restore your old content by calling Customer Service Contact Us. (1800-Verizon)
Note: Your contacts will remain on the server, but Verizon Cloud won’t sync your contacts after you cancel your subscription. You’ll have to use the Backup Assistant app if you want to continue syncing contacts after canceling your Verizon Cloud subscription.
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10. When I sign in to Verizon Cloud, do I use the same sign-in information as My Verizon?
Yes. When you’re required to sign in to Verizon Cloud, use the same sign-in credentials you use to sign in to My Verizon. If you change your My Verizon credentials, you’ll need to sign in to Verizon Cloud with the new credentials.
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11. How do I back up and sync my contacts using Verizon Cloud?
When you open the Verizon Cloud app for the first time on your mobile device, you’ll go through a setup process. After that process is complete, your contacts will automatically sync at a regularly scheduled time. The Verizon Cloud app will provide confirmation that the contacts are being synced.
For step-by-step visual instructions on using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.
If you think your contacts aren’t being synced by Verizon Cloud, go to the Settings menu of the Verizon Cloud app and make sure that the Contacts box is checked under the “What to back up” option. By doing this, you’ve successfully activated contacts sync from Verizon Cloud.
If you upgrade or switch to a different device, your contacts will transfer over with all your other Verizon Cloud content.
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12. When I delete something from my Smartphone or Tablet, will it still be saved in Verizon Cloud?
It depends. Many items aren’t deleted from the cloud when you delete them from your device, but some are.
The following lists show what will be saved and what will be deleted in the cloud if you delete it on your device.
Remain saved in the cloud:
- Pictures
- Videos
- Songs
- Documents
Will be deleted from the cloud:
- Contacts
- Text and multimedia messages
- Call logs
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13. How do I get contacts I backed up to Verizon Cloud on to my new phone?
Before completing this action, make sure your contacts in the cloud are up to date. You may want to perform another backup to the cloud from your old phone, if you can.
To sync your contacts from the cloud to your new phone:
- Open the Verizon Cloud app from your new phone’s App menu.
- Note: If Verizon Cloud isn’t listed in your App menu, you’ll need to download the Verizon Cloud App to your new phone.
- Tap Get Started.
- Select the types of files you want restored to your new phone from the cloud.
- Note: This initial sync could take a long time, depending on how much content you select. We recommend you connect your phone to Wi-Fi and plug it into the wall charger until this process is complete.
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14. How do I download content from Verizon Cloud to my phone or tablet?
To download content from your cloud storage:
- Open the Verizon Cloud app on your mobile device.
- Select the content type (e.g., music, pictures, videos, documents) you’d like to download.
- Locate the file you want to download, and then touch and hold the file name to select it.
Note: If you're using an Apple device, you'll have to tap the Edit button on the top right of the screen, and then tap the file you’d like to download.
- From the available Menu options, tap Download.
You've successfully downloaded content from the cloud to your device.
For step-by-step visual instructions for using Verizon Cloud with your device, go to our Simulator Index page and select your device from the list (if available). A simulator for your device will open. Look for the Verizon Cloud section in the simulator for assistance.
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15. How do I know how much Verizon Cloud storage I’ve used?
The Verizon Cloud app has a storage meter that shows the amount of online storage used, along with the amount of online storage in your subscription. You’ll receive notifications as you approach your storage limit, letting you know that it’s time to upgrade and how much storage you have left.
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