Accessible
products and services

Use the following keywords to locate apps in the App Store or Google Play:

• Video relay, video chat or video call
• Sorenson
• Captel
• Deaf
• Speech to text
• ASL
• Relay service
• InnoCaption
• TTY

Keep in mind: Voice minutes and data charges may apply for download and use of apps.

Learn more about features, options and settings you can use to make your device easier to use. These are available directly on your device based on its operating system.

iOS | Android | BlackBerry

Text to Speech functionality is available on most Verizon set-top boxes. Follow these steps to enable the feature via the settings menu:

1. First go the Menu
2. Next go to Settings
3. Then go to System
4. Go to Accessibility
5. Enable Text to Speech

If you need help getting the Text to Speech feature to work on your set-top box, contact us anytime at 1-800-Verizon (1-800-837-4966). One of our skilled representatives can enable the feature for you remotely.

If you have a disability and feel you would benefit from Text to Speech but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge.

When available from the broadcast provider, Fios TV customers can take advantage of this service through the Fios set-top box’s Secondary Audio Program (SAP). Here’s how to enable DVS via the Fios set-top menu:

1. Go to Settings
2. Then go to System
3. Next go to Accessibility
4. Go to DVS
5. Choose ON

Fios TV makes emergency information available aurally via the Secondary Audio Program (SAP) whenever content providers include this information in their programming content.

You can activate SAP via the program menu by following these steps:

1. Go to Settings
2. Then go to Audio & Video
3. Next go to Audio
4. Activate Audio Selection

Download large-print Fios TV quick start guide

Download large-print Fios TV channel lineup

You can request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

By enabling Text to Speech on your compatible set-top box, your channel lineup can be read to you through your TV.

Learn how to enable Text to Speech

Verizon Wireless Customers
Verizon Wireless National Accessibility
Customer Service Center
8:00 am to 5:00 pm ET, Monday - Friday
1.888.262.1999

For Verizon Fios & Traditional Phone Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

Our Unlimited Plans include:

• Unlimited data
• Unlimited Talk & Text
• HD video streaming
• Mobile hotspot
• Mexico & Canada service
• Military discount eligible

Check out our Unlimited Plans

If you're currently making monthly device payments or own your device, the monthly access charge will be $20.

If you purchased the phone at a discounted price, the monthly access charge will remain at $40 until each device contract expires. Once each device contract expires, the monthly access charge automatically drops to $20.

Most of the time customers will enjoy the same great network experience once they exceed 22 GB during a billing cycle. If you've already used 22 GB on a particular line during your current billing cycle and you're on a cell site that is congested at that moment, your download may be temporarily queued behind other Verizon Wireless customers, which may result in slightly slower download speeds.

Customers on the unlimited plan will not be eligible for an employee discount or corporate plan discount.

But with Auto Pay and paper-free billing, you can save an additional $5 off the monthly account access fee for a single-line plan and an additional $10 off for a multi-line plan.

Please note that military service members are still eligible to receive their military discount under the unlimited plan.

There are several plans to choose from, all of which include unlimited talk and text within the U.S. Families can mix and match plans and save when they add 2-5 lines.

Our prepaid plans include:

• Unlimited U.S. Talk & Text
• Unlimited Text to over 200 international destinations
• Mobile hotspot tethering

Check out our Prepaid Plans

Prepaid service lets you pay in advance for monthly voice, text and data services on your mobile device. There's no credit check, deposit or long-term contract required like you'd have with a standard account (which gives you a bill for your usage at the end of each month).

You can choose from several monthly plan options that include different high speed data allowances for a set price. As the balance of your high speed data allowance gets low or your service expiration date approaches, you can make a payment to your account to keep your service active.

Managing your prepaid account is convenient, and you can do it anytime online or from your smartphone.

Prepaid service is available in the Prepaid Rate and Coverage Area. To see where prepaid service is available:

1. Go to our interactive coverage map.
2. Tap or click the Menu icon in the top left corner of the map.
3. Select Prepaid.

The prepaid coverage map will display.

Calls made or received outside of this calling area will be charged at a roaming rate. See the Prepaid International page for rate details.

Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

You can view all prepaid phones and other devices that are available for purchase on our Prepaid Shop page.

You can also check online for the prepaid eligibility of a phone you already have (including iPhone®):

1. Go to the Bring Your Own Device page.
2. Enter the requested information (including your Device ID and SIM ID). Note: Instructions for how to find that info is in the Device ID & Info section of the Device Support page for your phone.
3. Tap or click Add to cart & pick a plan to see what standard and prepaid plans your phone is eligible for.

Learn more about bringing your own device on our Bring Your Own Device FAQs page.

Connected Device Plans allow you to surf the web, send email, stream audio and video and use turn-by-turn navigation – all on Verizon’s nationwide network.

Choose the data plan that fits you best based on the amount of data you’ll need. Then share data across your devices and switch sizes any time.

Connected Device Plans do not include talk minutes.

Check out our Connected Device Plans to see which plan would work best for you.

Connected Device plans are for devices that do not require a voice allowance, such as:

• Tablets
• Jetpack devices
• Mobile Broadband Routers
• Connected devices

You can determine your data usage in My Verizon and the My Verizon app. You can view your past bills online or from a device.

If you need more or less data than your Connected Device Plan provides, you can change your plan at any time in My Verizon.

You can manage your data in two ways:

• My Verizon and the My Verizon app: Monitor your unbilled monthly data usage from the My Usage page. You can manage your data in two ways:
• Usage Alerts: Set up usage alerts in My Verizon to send a notification when you’re reaching your data limit. To set up a data alert:
• Go to the Usage Alerts page in My Verizon.
• Under the When to Alert section, scroll down to Data and select the alerts you’d like to receive.
• Select Save all Alerts

You have now successfully set up data usage alerts.

If you have any questions regarding this process, please feel to contact the National Accessibility Customer Service Center at 888.262.1999, Mon – Fri, from 8:30am – 5:30pm ET.